Incredible Customer Experiences start with ipSCAPE

When communication powers your Business, You need ipSCAPE’s Cloud Contact Centre and Customer Experience technology

Increase Employee Productivity, Build Customer Loyalty and Maximise Sales Revenue

Innovative Cloud Customer Experience Technology

ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The ipSCAPE user interface is clean, modern and intuitive. You can easily build out campaigns across Voice, Web Chat, Email and SMS with access to live reports to monitor your customer service and sales teams.

Designed and developed in Australia, ipSCAPE powers the multi-channel communications of leading business, enterprise and government organisations. All the channels are native to the ipSCAPE application so you don’t have to worry about complex integrations or expensive add-ons

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ipSCAPE dashboard showing the number of agents waiting for calls, online and handling calls

Feature Rich. Scalable. Powerful.

How We Help Our Clients To Achieve Their Goals

Supporting the Growth of Australian Businesses

Industry-leading Comparison site, Compare Club was able to reduce wait times from 30 seconds to 18 seconds using ipSCAPE’s predictive dialler capabilities, and achieve their most profitable month to date.

“ipSCAPE is not just a technology provider, but are a true partner for CompareClub. What truly sets them apart from the rest of the competition is their local account management and support”

– Brendan See, COO, Compare Club

Keeping Doctors and Patients Safe During COVID-19

A hospital in Indonesia utilised the ipSCAPE’s call centre software to conduct remote COVID-19 screenings.

This helped to limit physical exposure and mitigate strain on resources.

Helping Australians stay connected through the unexpected

During a severe weather event, thousands of Australians experienced a power outage.

ipSCAPE’s IVR serviced 20,000 customers in one day, providing live information about expected resolution times based on customer postcodes.

Supporting Door-to-Door Fundraising during COVID-19

Cornucopia Fundraising’s doorknocking team was able to ensure businesses continuity by seamlessly work from home during COVID-19. ipSCAPE helped Cornucopia move to a telefundraising model and continue to support and raise funds for their charities.

“ipSCAPE was critical to our business during COVID-19, allowing us to quickly adapt to working from home. This allowed us to not just continue fundraising activities for our charity clients, but to grow our business and support more Charities.”

– Ross Howe – Managing Director, Cornucopia

Creating efficiencies for the Financial Industry

ipSCAPE’s call centre software helped one of Australia’s leading finance brokers, Savvy to streamline processes in their contact centres.

“ipSCAPE has been integral in streamlining our operations. List filtering has reduced our number of campaigns from 48 to 6, simplifying our campaign management and record keeping.”

– Bill Tsouvalas, Founder & CEO, Savvy

Respond to your customers through their preferred channel

ipSCAPE offers a variety of communication channels – calls, emails, web chat and SMS that will allow you to cater to your customer’s communication preferences, and create great customer interactions.

ipSCAPE contact centre solution displaying the communication channels call, email and web chat

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Sales

Sophisticated dialler and lead management tools to optimise the performance of your contact centre and convert more sales.

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Customer Service

Multi-channel communication options for your business to bring your customer experience strategy to life.

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Compliance

Quality Assurance, call recording and PCI Payment tools to achieve contact centre compliance objectives.

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Business Continuity

Build resilient contact centres with business continuity options that are flexible and robust.

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Fundraising

Reach more donors, raise more funds. Powerful tele-fundraising tools for charities.

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Collections

Reach more contacts and report outcomes more efficiently.

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Support

Provide unparalleled customer support experiences for help desks.

Microsoft Partner

ipSCAPE is proud to be a Microsoft partner and the first Australian contact centre technology platform to be built on the Microsoft Azure for cloud infrastructure, bringing unparalleled capacity, security and performance.

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Powerful Telephony for Microsoft Dynamics 365

ipSCAPE CTI Adaptor for Microsoft Dynamics 365 empowers users to create more personalised customer experiences through telephony integration.

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Power the Collaborative Contact Centre with Microsoft Teams

Use Microsoft Teams to power connectivity for your Cloud Contact Centre. Create a collaborative contact centre by combining ipSCAPE’s powerful cloud contact centre technology with the unified communication features of Microsoft Teams.

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Building trusted partnerships with our clients

"We have trusted ipSCAPE Cloud Contact Centre software for over 10 years, to give us the flexibility and tools we need to create amazing customer experiences."

Operations Director APAC – Laithwaite’s Wine

Make data-driven decisions through visualising customer data

Gain complete visibility into your contact centre’s performance such as the call volumes, reasons for customer queries and customer satisfaction scores.

ipSCAPE integrates with leading Business Intelligence tools such as Power BI to produce valuable insights through reports that can help you optimise business processes and make data-driven decisions.

A bubble chart overlayed with a column graph that shows total sales against conversion target

Advanced Integration Capabilities

Our multi-channel cloud contact centre technology integrates with a range of applications to help optimise business processes and generate strategic customer insights. Easily integrate with a range of CRMs, Business Intelligence and Workforce management tools

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