Create Engaging Customer Experiences
Cloud Contact Centre software and business communication technology that increases employee productivity, builds customer loyalty and maximises sales revenue
Innovative Cloud Customer Experience Technology
ipSCAPE creates innovative cloud-based business communication, call centre software and customer experience technology that is feature-rich, scalable and offers powerful integration capabilities.
Designed and developed in Australia, ipSCAPE powers the multi-channel communications of leading business, enterprise and government organisations. All the channels are native to the ipSCAPE application so you don’t have to worry about complex integrations or expensive add-ons
Feature Rich. Scalable. Powerful.
Contact Centre Solutions for Growth
ipSCAPE provides solutions to help businesses achieve their goals. Whether it is increasing sales, improving customer service or achieving compliance, our contact centre software platform can help your business grow.
Sales
Sophisticated dialler and lead management tools to optimise the performance of your contact centre and convert more sales.
Customer Service
Multi-channel communication options for your business to bring your customer experience strategy to life.
Compliance
Quality Assurance, call recording and PCI Payment tools to achieve contact centre compliance objectives.
Business Continuity
Build resilient contact centres with business continuity options that are flexible and robust.
Fundraising
Reach more donors, raise more funds. Powerful tele-fundraising tools for charities.
Collections
Reach more contacts and report outcomes more efficiently.
Support
Provide unparalleled customer support experiences for help desks.
Microsoft Partner
ipSCAPE is proud to be a Microsoft partner and the first Australian contact centre technology platform to be built on the Microsoft Azure for cloud infrastructure, bringing unparalleled capacity, security and performance.
Powerful Telephony for Microsoft Dynamics 365
ipSCAPE CTI Adaptor for Microsoft Dynamics 365 empowers users to create more personalised customer experiences through telephony integration.
Power the Collaborative Contact Centre with Microsoft Teams
Use Microsoft Teams to power connectivity for your Cloud Contact Centre. Create a collaborative contact centre by combining ipSCAPE’s powerful cloud contact centre technology with the unified communication features of Microsoft Teams.
Building trusted partnerships with our clients
"We have trusted ipSCAPE Cloud Contact Centre software for over 10 years, to give us the flexibility and tools we need to create amazing customer experiences."
Operations Director APAC – Laithwaite’s Wine
Advanced Integration Capabilities
Our multi-channel cloud contact centre technology integrates with a range of applications to help optimise business processes and generate strategic customer insights. Easily integrate with a range of CRMs, Business Intelligence and Workforce management tools
Teams
Salesforce
Dynamics
Zendesk
Power BI
ServiceNow
Payments
Speech Analytics
Yellowfin
WFM