Incredible Customer Experiences start with ipSCAPE
When communication powers your Business, You need ipSCAPE’s Cloud Contact Centre and Customer Experience technology
Increase Employee Productivity, Build Customer Loyalty and Maximise Sales Revenue
Innovative Cloud Customer Experience Technology
ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The ipSCAPE user interface is clean, modern and intuitive. You can easily build out campaigns across Voice, Web Chat, Email and SMS with access to live reports to monitor your customer service and sales teams.
Designed and developed in Australia, ipSCAPE powers the multi-channel communications of leading business, enterprise and government organisations. All the channels are native to the ipSCAPE application so you don’t have to worry about complex integrations or expensive add-ons
Feature Rich. Scalable. Powerful.
How We Help Our Clients To Achieve Their Goals
Respond to your customers through their preferred channel
ipSCAPE offers a variety of communication channels – calls, emails, live chat and SMS that will allow you to cater to your customer’s communication preferences, and create great customer interactions.
Sales
Sophisticated dialler and lead management tools to optimise the performance of your contact centre and convert more sales.
Customer Service
Multi-channel communication options for your business to bring your customer experience strategy to life.
Compliance
Quality Assurance, call recording and PCI Payment tools to achieve contact centre compliance objectives.
Business Continuity
Build resilient contact centres with business continuity options that are flexible and robust.
Fundraising
Reach more donors, raise more funds. Powerful tele-fundraising tools for charities.
Collections
Reach more contacts and report outcomes more efficiently.
Support
Provide unparalleled customer support experiences for help desks.
Microsoft Partner
ipSCAPE is proud to be a Microsoft partner and the first Australian contact centre technology platform built on the Microsoft Azure cloud infrastructure, bringing unparalleled capacity, security, and performance.
Powerful Telephony for Microsoft Dynamics 365
ipSCAPE CTI Adaptor for Microsoft Dynamics 365 empowers users to create more personalised customer experiences through telephony integration.
Power the Collaborative Contact Centre with Microsoft Teams
Use Microsoft Teams to power connectivity for your Cloud Contact Centre. Create a collaborative contact centre by combining ipSCAPE’s powerful cloud contact centre technology with the unified communication features of Microsoft Teams.
Building trusted partnerships with our clients
"We have trusted ipSCAPE Cloud Contact Centre software for over 10 years, to give us the flexibility and tools we need to create amazing customer experiences."
Operations Director APAC – Laithwaite’s Wine
Make data-driven decisions through visualising customer data
Gain complete visibility into your contact centre’s performance such as inboud and outbound call volumes, reasons for customer queries and customer satisfaction scores.
ipSCAPE’s contact centre software integrates with leading Business Intelligence tools such as Power BI to produce valuable insights through reports that can help you optimise business processes and make data-driven decisions.
Advanced Integration Capabilities
Our multi-channel cloud contact centre software integrates with a range of applications to help optimise business processes and generate strategic customer insights. Easily integrate with a range of CRMs, Business Intelligence and Workforce management tools
Teams
Salesforce
Dynamics
Zendesk
Power BI
ServiceNow
Payments
Speech Analytics
Yellowfin
WFM
Access a complete solution with all features you need in one licence price
ipSCAPE is a complete CCaaS solution with Dialler, Agent Scripting, Interactive Voice Response (IVR), Call Recording and Quality Assurance and other advanced features available.