Create Engaging Customer Experiences
Cloud Contact Centre and communication technology that improves customer experience, increases employee productivity, and maximises sales revenue.
Innovative Cloud Customer Experience Technology
ipSCAPE creates innovative cloud-based business communication and customer experience technology that is feature-rich, scalable and offers powerful integration capabilities
Designed and developed in Australia, we are proud to be powering the multi-channel communications of leading business, enterprise and government organisations
Feature Rich. Scalable. Powerful.
Solutions for Growth
ipSCAPE provides solutions to help businesses achieve their goals. Whether it is increasing sales, improving customer service or achieving compliance, our platform can help your business grow
Sales
Reach more prospects, optimise the performance of your team and convert more sales
Customer Service
Multi-channel communication options for your business to bring your customer experience strategy to life
Compliance
Access easy to use tools to help your contact centre achieve compliance objectives
Business Continuity
Build resilient Contact Centres with business continuity options that are flexible and robust
Fundraising
Reach more donors, raise more funds. Powerful tele-fundraising tools for charities
Collections
Reach more contacts and report outcomes more efficiently
Support
Provide unparalleled customer support experiences for Help Desks
Advanced Integration Capabilities
Our multi-channel communication technology integrates with a range of applications to help optimise business processes and generate strategic customer insights
Teams
Salesforce
Dynamics
Zendesk
Power BI
ServiceNow
Payments
Speech Analytics
Yellowfin
WFM
Microsoft Partner
ipSCAPE is proud to be a Microsoft partner and the first Australian contact centre technology platform to be built on the Microsoft Azure for cloud infrastructure, bringing paralleled capacity, security and performance.
Powerful Telephony for Microsoft Dynamics 365
ipSCAPE CTI Adaptor for Microsoft Dynamics 365 empowers users to create more personalised customer experiences through telephony integration.
Power the Collaborative Contact Centre with Microsoft Teams
Use Microsoft Teams to power connectivity for your Cloud Contact Centre. Create a collaborative contact centre by combining ipSCAPE’s powerful cloud contact centre technology with the unified communication features of Microsoft Teams.
Building trusted partnerships with our clients
"A simple to use tool that gives us the flexibility and tools we need to create amazing customer experiences."
Operations Director APAC – Laithwaite’s Wine