Is your business using an on-premise solution?
COVID-19 brought on the need to enable remote working overnight. For many organisations that use an on-premise contact centre solution, the start of the pandemic meant completely halting operations and as a result, experienced significant financial strain.
As the COVID-19 pandemic starts to ease, the same organisations should consider transitioning to a more flexible, reliable and accessible model that the cloud can offer. This is to ensure that your business is prepared and protected should unforeseen issues arise in the future.
ipSCAPE can support your transition to the cloud
Businesses exploring cloud options may be overwhelmed with choice and uncertainty. ipSCAPE is a leader in cloud contact centre technology with over 15 years of cloud migration experience. We have worked with leading brands including Nestle, Traveloka, Jalin and Trakindo to provide a multi-channel cloud communication technology solution.
Benefits of adopting Cloud:
- Remote Work: Businesses can easily move to a remote working environment, providing employees with greater accessibility and flexibility on work from home options . Employees can connect to the ipSCAPE platform with just an internet browser and a voice path.
- Cost-Effective: There are lower upfront fees and with a pay as you go model, businesses can ensure that they only pay for the service that is used. As there is no hardware involved, ipSCAPE does not charge any maintenance fees or charge for upgrades.
- Scalability: ipSCAPE can help businesses easily scale up or down during busy periods as adding new agent profiles is fast and easy.
Work from Home Communication Software for your
Customer Support and Sales teams
Cloud Communication software
24 Hour Deployment
ipSCAPE can deploy your solution in as quickly as 24 hours. A dedicated team will guide you through the implementation journey.
React quickly and scale with ipSCAPE’s Cloud Contact Centre solution. Ensure your business is prepared for changing working environments and rapid scaling of employees.
ipSCAPE’s feature-rich solution is easy to use, and accessible from anywhere with just an internet connection and a headset.
Local 24/7 Support
Our team is based in Australia and Indonesia can offer fast implementation and 24/7 support for your team.
Modernise your business with Web Connect – Web RTC (Real Time Communications) which facilitates calls directly through the web browser without the need for a soft-phone, desk phone, or plug-ins.
Gain visibility on the productivity of your team through ipSCAPE’s live and historic reporting tool. Gather valuable insights with live access to reports wherever you are.
Ensure your team is hitting their KPIs while working remotely. ipSCAPE’s QA module allows you to score your agent’s performance using metrics you set. The call monitoring feature allows you to silently monitor and coach your agents.
Cater to different communication preferences and connect with your customers through multiple channels – Calls, Emails, Web Chat and SMS.
"ipSCAPE was critical to our business during COVID-19, allowing us to quickly adapt to working from home. This allowed us to not just continue fundraising activities for our charity clients, but to grow our business and support more Charities.”
Ross Howe – Managing Director, Cornucopia Fundraising
Contact us for a FREE consultation about your Contact Centre needs
ipSCAPE powers customer communications for leading Southeast Asian businesses across Government, Healthcare, Financial Services, and more.
Find out how we can support your team to enable remote working today.
Give us a call on +62 812 8864 5247. Or, complete the form and we’ll get back to you within 24 hours.