Australian Cloud Contact Centre Technology
Designed and developed in Australia, powerful contact centre capabilities that are trusted globally
Contact Centre Technology – Built and Supported in Australia
Contact Centres around the world trust ipSCAPE to power their customer experiences. For over 15 years ipSCAPE’s Award winning contact centre technology has help businesses communicate with their customers through calls, web chat, email and sms.
A full multi-channel contact centre technology solution that contains all the features you need. Intelligent IVR functionality to serve and route customers and outbound features such as a dialler all come standard in our solution.
Scalability and Performance
Australian Cloud Contact Centre technology that scales with your business. Add licences easily from your workspace and adjust campaigns to maximise performance with access to all the tools you need!
Integrate with your Business Tools
Integrate your contact centre with other business tools including Business Intelligence, Data Analytics, Workforce Management and CRMs such as Salesforce, Zendesk, ServiceNow and Microsoft Dynamics 365
Powering Australia’s Leading Contact Centres
ipSCAPE is trusted by leading business and government organisations to power communication with customers. Our solution is designed and developed in Australia with data sovereignty options for customers.
Australian Call Centres trust ipSCAPE to drive sales, improve customer service and create great customer experiences.
Trusted by global companies
“ipSCAPE are easy to work with and we have trusted their contact centre technology to power our customer communications for over 8 years.” – Head of Operations BPO
Contact us to find out how ipSCAPE can power your Contact Centre
Award Winning Australian Contact Centre Technology
Frost and Sullivan has recognised ipSCAPE as a leader in enabling technology for 2020.
ipSCAPE’s cloud contact centre technology helps organisations:
- Track Sales Activity
- Measure Contact Rates
- Improve Customer Service
- Enable Remote Working