Communication Technology for Retail Organisations

Provide Exceptional Customer Service

ipSCAPE has helped retail organisations to efficiently route customers via phone and email, manage enquiries, and provide exceptional customer service. 

ipSCAPE can help your business

Offer Multi-Channel Customer Service

Service more customers and cater to their communication preferences by providing multiple channels including voice, email, web chat, and SMS.

Provide Live Customer Support

Use live Web Chat to assist customers to complete their purchases while they browse your online store.

Quickly Answer Customer Queries

Efficiently manage centralised email inbox accounts and distribute emails to relevant team members. Email templates can be used to improve response times. 

Take PCI Compliant Payments

Provide your customers with a secure and seamless transaction experience by taking PCI DSS compliant payments over the phone. 

Contact us for a FREE consultation to improve your customer experience today.

ipSCAPE powers customer communications for leading online retailers.

Find out how we can support your team today.

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