Communication Technology for Retail Organisations
Provide Exceptional Customer Service
ipSCAPE has helped retail organisations to efficiently route customers via phone and email, manage enquiries, and provide exceptional customer service.
ipSCAPE can help your business
Offer Multi-Channel Customer Service
Service more customers and cater to their communication preferences by providing multiple channels including voice, email, web chat, and SMS.
Provide Live Customer Support
Use live Web Chat to assist customers to complete their purchases while they browse your online store.
Quickly Answer Customer Queries
Efficiently manage centralised email inbox accounts and distribute emails to relevant team members. Email templates can be used to improve response times.
Take PCI Compliant Payments
Provide your customers with a secure and seamless transaction experience by taking PCI DSS compliant payments over the phone.
Improving the customer experience of retail organisations including:
"ipSCAPE scales with our business – our usage is seasonal and ipSCAPE helps us provide service to our customers during peak periods through voice and digital channels such as web chat for live support. "
Leon Dale, Operations Director APAC, Laithwaite’s Wine
Contact us for a FREE consultation to improve your customer experience today.
ipSCAPE powers customer communications for leading online retailers.
Find out how we can support your team today.
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