Powering Customer Communication Technology for Utilities

Improve customer communications with ipSCAPE’s technology. From helping direct customer to the right department, to serving outage management notifications to customers, our technology can help you reduce costs while improving response times

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Multi-channel Communication Tools

Provide choice to customers by offering their preferred communication channel including Voice, Web Chat, Email and SMS, managed in one technology platform.

Effectively Route Customer Enquiries

Call Routing technology ensures queries are handled by the right team with the best expertise- whether they are enquiring about data plans or nbn rollouts in their area.

Create Self-serve Options for Customers

Use ipSCAPE Virtual Agent Voice to enable self-service by answering frequently asked questions such as billing and account enquiries through automation.

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Seamlessly Scale up

Easily create new agent instances and only pay for what you use to help service customers during peak periods.

Building trusted partnerships with our clients

"A simple to use tool that gives us the flexibility and tools we need to create amazing customer experiences."

Operations Director APAC – Laithwaite’s Wine 

Find out how ipSCAPE can help your utilities business

Complete the form to receive more information about the ipSCAPE platform which has helped numerous utilities organisation manage high volume customer enquiries.

Our highly scalable and robust platform offers reliable communication tools, proven to effectively support utilities organisations manage surge demand. 

Download our ipSCAPE brochure by completing the form.