Cloud Communication Technology that enables your team to Work from Home
Work from Home Software for your Customer Support and Sales teams
Cloud Communication software
Fast Deployment
ipSCAPE can deploy your solution within a week. A dedicated team will guide you through the implementation journey.
Organisational Agility
React quickly and scale with ipSCAPE’s Cloud Contact Centre solution. Ensure your business is prepared for changing working environments and rapid scaling of employees.
Accessibility
ipSCAPE’s feature-rich solution is easy to use, and accessible from anywhere with just an internet connection and a headset.
Local 24/7 Support
Our team is based in Australia and can offer a fast implementation and 24/7 support for your team.
Web Connect
Modernise your business with Web Connect – Web RTC (Real Time Communications) which facilitates calls directly through the web browser without the need for a soft-phone, desk phone, or plug-ins.
Live Reporting
Gain visibility on the productivity of your team through ipSCAPE’s live and historic reporting tool. Gather valuable insights with live access to reports wherever you are.
Performance Monitoring
Ensure your team is hitting their KPIs while working remotely. ipSCAPE’s QA module allows you to score your agent’s performance using metrics you set. The call monitoring feature allows you to silently monitor and coach your agents.
Multi-channel
Cater to different communication preferences and connect with your customers through multiple channels – Calls, Emails, Web Chat and SMS.
ipSCAPE scales with our business – our usage is seasonal and we can rely on ipSCAPE to help us provide servicetoour customers during peak periods across voice and digital channels such as web chat for live support
Leon Dale – Operations Director APAC, Laithwaites’s Wine
Contact us for a FREE consultation about your Contact Centre needs
ipSCAPE powers customer communications for leading Australian businesses across Government, Healthcare, Financial Services, and more.
Find out how we can support your team to enable remote working today.
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