Powerful communication capabilities integrated into Zendesk

Some customers still prefer to talk. A phone conversation is still a powerful way to solve a problem, especially when it is a complex issue. Help your employees solve problems faster, create personalised experiences and be more efficient with ipSCAPE’s cloud contact centre technology.

Instantly add call centre capabilities to Zendesk and centralise all phone interactions

Reduce wait times, improve communications and create exceptional customer experiences by integrating ipSCAPE’s cloud call centre software into Zendesk. Give your team the technology they need to make more connections, work more effectively and create personalised engagements.

Caller Identification

Search and open existing customer records through telephone matching.

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Single Screen Agent Experience

ipSCAPE integrates directly with Zendesk. Agents can take calls without leaving the Zendesk console. All details are automatically inserted into tickets. Improve the agent experience with all tools located in one browser.

Increase Productivity

Screen pop-ups for agents configure records within Zendesk, creating agent productivity and enabling them to better manage every customer interaction.

Powerful communication functionality

It’s still great to talk – Communication is essential to building great customer relationships. When it comes to customer support, a call with someone who can empathise and assist, goes a long way.

Outbound Dialler

Trusted by global companies

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“We rely on ipSCAPE to streamline our customer support. The seamless integration with Zendesk is an effective way of empowering our team with customer information at the time of the call. If you use the phone to support customers, you need ipSCAPE”

Contact us to find out how we help you move to the cloud

Cloud Contact Centre Software to service your Customers

The ipSCAPE Contact Centre CTI adaptor for Zendesk will enable:

  • Identification of incoming phone numbers (screen pop)
  • Searching and opening of existing records on phone matching
  • Advanced field mapping for creating and updating records (call recordings, call duration, call transcript)
  • IVR mapping with conditional labelling for useful visual cues

Integrate the power of cloud call centre technology into your Zendesk instance today!

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