Make AI-Driven Decisions using ipSCAPE's Speech Analytics
- Improve Quality Assurance Process
- Increase Employee Productivity
- Access Valuable Insights into Customer Satisfaction
How We Help Our Clients To Achieve Their Goals
Supporting the Growth of Australian Businesses
Industry-leading Comparison site, Compare Club was able to reduce wait times from 30 seconds to 18 seconds using ipSCAPE’s predictive dialler capabilities, and achieve their most profitable month to date.
“ipSCAPE is not just a technology provider, but are a true partner for CompareClub. What truly sets them apart from the rest of the competition is their local account management and support”
– Brendan See, COO, Compare Club
Keeping Doctors and Patients Safe During COVID-19
A hospital in Indonesia utilised the ipSCAPE platform to conduct remote COVID-19 screenings.
This helped to limit physical exposure and mitigate strain on resources.
Helping Australians stay connected through the unexpected
During a severe weather event, thousands of Australians experienced a power outage.
ipSCAPE’s IVR serviced 20,000 customers in one day, providing live information about expected resolution times based on customer postcodes.
Supporting Door-to-Door Fundraising during COVID-19
Cornucopia Fundraising’s doorknocking team was able to ensure businesses continuity by seamlessly work from home during COVID-19. ipSCAPE helped Cornucopia move to a telefundraising model and continue to support and raise funds for their charities.
“ipSCAPE was critical to our business during COVID-19, allowing us to quickly adapt to working from home. This allowed us to not just continue fundraising activities for our charity clients, but to grow our business and support more Charities.”
– Ross Howe – Managing Director, Cornucopia
Creating efficiencies for the Financial Industry
ipSCAPE helped one of Australia’s leading finance brokers, Savvy to streamline processes in their contact centres.
“ipSCAPE has been integral in streamlining our operations. List filtering has reduced our number of campaigns from 48 to 6, simplifying our campaign management and record keeping.”
– Bill Tsouvalas, Founder & CEO, Savvy
Innovative Cloud Customer Experience Technology
ipSCAPE call centre software creates innovative cloud-based business communication and customer experience technology that is feature-rich, scalable and offers powerful integration capabilities.
Designed and developed in Australia, ipSCAPE call centre software powers the multi-channel communications of leading business, enterprise and government organisations.
ipSCAPE powers sales & customer engagement
Reach more prospects, optimise the performance of your team and convert more sales.
Multi-channel communication options for your business to bring your customer experience strategy to life.
Access easy to use tools to help your contact centre achieve compliance objectives.
Build resilient contact centres with business continuity options that are flexible and robust.
Reach more donors, raise more funds. Powerful tele-fundraising tools for charities.
Reach more contacts and report outcomes more efficiently.
Provide unparalleled customer support experiences for help desks.
For Customer Service
Quick, reliable customer service starts with having the right Contact Centre technology.
Effectively Service Customers
Ensure your customers are serviced by the right people with the right skillset with ipSCAPE’s Skills-based routing technology.
Create Exceptional Experiences
Eliminate long wait times with ipSCAPE’s ‘Maintain Position in Queue’ feature. This feature allows customers to retain their position in the call queue and receive a callback when they reach the front of the queue.
Enable Customer Self-Service
Integrate your IVR with a WebServices Connector to bring intelligence to your IVR to communicate dynamic messages through the IVR, without the need for an agent.
Ensure Customer Satisfaction
Improve overall customer satisfaction with Call recording features that enable you to review customer interactions, and monitor agent performance.
For Sales Driven Organisations
Ensure your Sales teams have the right tools in place to effectively sell to your customers.
Reach more Customers
Improve your contact rates with ipSCAPE’s industry-leading Outbound Dialler. Options include Predictive, Auto-preview, and Progressive.
Maximise Conversion Rates
Boost Sales opportunities with ipSCAPE’s ‘List Weighting’ feature which enables you to improve conversion propensity.
Guide new Employees
Ensure that your team is aligned on key objectives and messaging for your campaigns by leveraging templated scripts.
ipSCAPE PAY is a PCI DSS Compliant payment solution that enables your team to take credit payments over the phone.
Read Our Customer Case Studies
"A simple to use tool that gives us the flexibility and tools we need to create amazing customer experiences."
Operations Director APAC – Laithwaite’s Wine
Advanced Integration Capabilities
Our multi-channel contact centre technology integrates with a range of applications to help optimise business processes and generate strategic customer insights.