Secure & compliant communications for financial services
Cloud communication technology for financial services powered by Azure. As a secure, cloud-based solution, ipSCAPE’s communication platform empowers financial service employees and leaders with true insight and operational controls to improve business operations.
With decades of experience powering the communications of world-leading banks, credit bureaus and superannuation funds
Deliver world-class customer experiences that build loyalty and drive growth
Securely powered by
“More than 70% [Financial institutions] ranked cybersecurity as their most important risk.”
“51% of IT budgets will be focused on digital innovation and transformation by 2024.”
Digitally transforming customer communications for:
Financial Planners and Superannuation
Trusted by financial planners and superannuation funds to support their member experience goals
Trusted by Financial Service organisations to
Deliver the right offer through their preferred channel
Simplify the discovery of financial products and services for customers based on their needs, preferences, and behaviours. Create engaging omnichannel experiences with customers across voice, email, web chat and SMS
Build trust through secure, real-time payments
Facilitate customers to make payments over the phone in a secure PCI compliant manner. ipSCAPE Pay enables customers to enter their credit card details while maintaining voice connection with their advisor.
Create memorable experiences and facilitate self-service options
Some customers prefer to complete tasks through self-service options, such as paying a bill or checking an account balance. ipSCAPE provides your business with a range of Virtual Agent Voices to automate transactions, allowing your employees to assist customers with more complex tasks.
ipSCAPE hosts a range of integration options to enable customer information to be seamlessly incorporated into the customer journey. A range of pre-built CTIs, a library of APIs and Webhooks and Triggers enable you to build meaningful customer journeys.
Optimise every interaction to drive profitable growth
Reduce idle time and maximise customer contact rates with our sophisticated dialler technology. The ipSCAPE platform includes a range of diallers that provide you with controls to optimise the performance of your business. Our predictive dialler utilises intelligent algorithms and adjusts according to dynamic of your team’s performance.
Visualise the possibilities through business intelligence
Rapidly respond to customer needs and improve your business operations with ipSCAPE’s comprehensive suite of live reports. ipSCAPE Insights provides a high performance integration to business intelligence tools including Power BI.
Secure and compliant software
Maintain Compliance and build customer trust with customer communication technology that helps you meet regulatory requirements.
- Call Recording and monitoring capabilities provide financial institutions with tools to provide superior customer service and improve customer loyalty, optimise workforce processes and manage risks
- Comprehensive security options with ipSCAPE hosted on Azure and options for secure encryption of calls in transit and rest
- ipSCAPE user permissions and access can be centrally administered leveraging Microsoft Single Sign-On and Azure Active Directory for authentication.
- QA modules and speech analytics solutions to ensure calls have been appropriately handled by your employees