Leverage the power of AI to maximise collection rates

Built on decades of sector knowledge and experience, your business can leverage ipSCAPE’s cloud software to support the end-to-end collection process from engagement to compliance.   

Optimised software that supports the collection process from engagement to compliance

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We help collection agencies to 

Maximise Collections

Optimised to balance productivity and performance, ipSCAPE’s dialler technology is natively available in your contact centre solution.

Create, load, optimise your collection campaigns to maximise collection rates, personalise conversations for case management and debt progression.

Report on you team’s performance

To improve agent productivity and create call centre efficiencies, ipSCAPE’s real-time reports and dashboards will deliver immediate insights on workload and collections performance. 

Take PCI Compliant Payments

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit card transactions.  

ipSCAPE PAY is a payment solution that enables your staff to take payment transactions over the phone in a secure, PCI DSS compliant manner.  

Reduce administration and achieve a single view of customer 

ipSCAPE can integrate with leading CRMs including Salesforce, Zendesk, ServiceNow and Microsoft Dynamics. This allows your staff to keep track of assigned accounts and call outcomes within one platform. This also eliminates the double handling of data.  

Facilitate Quality Assurance  

A comprehensive QA module, natively available in ipSCAPE’s workspace that allows supervisors to evaluate customer interactions and measure agent performance through tailored scorecards. 

Trusted by leading Financial institutions:

Case study

Australian Collection Services are mercantile agents who are experts in recovering unpaid debt and negotiating payments. They support numerous businesses with the recovery of arrears including the repossession of motor vehicles, trucks, heavy plant and machinery, wholesale Audit and Vehicle inspections and field calls and collections.

ipSCAPE was able to create efficiencies for email and phone routing as well as their QA process. ipSCAPE’s outbound dialler options suit the future growth plans for ACS.

Read the full case study 

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