Optimised software that supports the collection process from engagement to compliance
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We help collection agencies to
Optimised to balance productivity and performance, ipSCAPE’s dialler technology is natively available in your contact centre solution.
Create, load, optimise your collection campaigns to maximise collection rates, personalise conversations for case management and debt progression.
“Only 37% of financial service institutions said that internal data and analytics will drive their next big decisions“
Report on you team’s performance
To improve agent productivity and create call centre efficiencies, ipSCAPE’s real-time reports and dashboards will deliver immediate insights on workload and collections performance.
Take PCI Compliant Payments
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit card transactions.
ipSCAPE PAY is a payment solution that enables your staff to take payment transactions over the phone in a secure, PCI DSS compliant manner.
Reduce administration and achieve a single view of customer
ipSCAPE can integrate with leading CRMs including Salesforce, Zendesk, ServiceNow and Microsoft Dynamics. This allows your staff to keep track of assigned accounts and call outcomes within one platform. This also eliminates the double handling of data.
Facilitate Quality Assurance
A comprehensive QA module, natively available in ipSCAPE’s workspace that allows supervisors to evaluate customer interactions and measure agent performance through tailored scorecards.
Trusted by leading Financial institutions:
Australian Collection Services are mercantile agents who are experts in recovering unpaid debt and negotiating payments. They support numerous businesses with the recovery of arrears including the repossession of motor vehicles, trucks, heavy plant and machinery, wholesale Audit and Vehicle inspections and field calls and collections.
ipSCAPE was able to create efficiencies for email and phone routing as well as their QA process. ipSCAPE’s outbound dialler options suit the future growth plans for ACS.