Partners
ipSCAPE collaborates with leading technology and implementation partners to deliver world-class customer experiences.
Why Partner with ipSCAPE?
ipSCAPE’s cloud contact centre platform integrates with leading customer service technology like CRMs, Workforce Management, Business Intelligence software, telecommunications, payments and speech analytics. This provides your agents with the right tools to enable them to deliver world-class customer service.
Hosting Partners
Digiserve
Digiserve is an end-to-end managed solutions provider based in Indonesia. ipSCAPE provides Digiserve’s clients with a cloud contact centre platform which helps to optimise, grow and transform their business.
FCP
FCP Technologies specialises in true cloud voice based solutions. With established infrastructure, FCP provide market leading, enterprise level cloud solutions capable of delivering calls and voice services to destinations across the globe.
Technology Partners
Agyle Time
Agyle Time allows you to take control of your recruiting cycle and forecast employee or skill shortages well in advance. Forecasts can be viewed, analysed and put to work from the macro scale to the individual workstream sub-tasks.
Calabrio
Calabrio is an innovative workforce optimisation tool which integrates contact centre workforce management scheduling and forecasting in one easy solution.
Infomedia
Infomedia is a subsidiary company of Indonesia’s largest telecommunications provider. Infomedia provides end-to-end solutions for organisations.
Microsoft
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. ipSCAPE is part of the Microsoft Partner Network, and works directly with Microsoft on product development and go-to- market initiatives.
Payshield
Payshield’s mission is to provide cutting-edge payment solutions that help organisations reduce their PCI DSS compliance scope and improve business performance and customer experience. Payshield’s unique ‘Compliance-as-a-Code’ approach allows clients to define and manage their PCI DSS scope with ease, helping them on their digital transformation journey.
Salesforce
Salesforce is a customer relationship management solution that brings customers and companies together. It’s one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
ServiceNow
Servicenow provides service management software as a service. It specialises in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM). Servicenow aim to reduce the complexity in our jobs and make work, work better for people.
Zendesk
The Zendesk customer service and engagement platform is powerful and flexible, and scales to meet the needs of any business. It makes for better experiences for agents, admins, and customers.