Integrations
ipSCAPE offers access to a library of APIs to facilitate connectivity with other applications and tools to optimise performance and productivity
Connectivity to any Application
ipSCAPE cloud contact centre software is capable of integrating with a range of APIs to connect with:
- Workforce Management applications
- Business Intelligence
- Speech Analytics Tools
- Reporting applications
- Leading CRMs including: Salesforce, ServiceNow, Microsoft Dynamics 365 and Zendesk
Increased Agent Productivity
Providing agents with key information quickly and easily, enables them to stay more focused on achieving customer service and sales levels.
Create Timely Prompts
Events can trigger workflows, such as email confirmations automatically sent to your customer once a call centre call is wrapped.
Customer Centric
Use the APIs to update information to your CRM to improve customer experience and manage leads more effectively.
Customisable
Customise the information that is displayed in the ipSCAPE contact centre dashboard to your agents.
Flexible
Web hooks and Triggers facilitate information to be passed to and from ipSCAPE easily.