Microsoft Teams
Powering the Collaborative Contact Centre
The Contact Centre Solution for Microsoft Teams
Achieve seamless communication between your business and contact centre teams with ipSCAPE.
ipSCAPE has partnered with Microsoft Teams to bring a complete solution for modern business communications. As a Microsoft Partner, ipSCAPE can provision Microsoft Teams in your business to enable complete remote call centre working capabilities including:
- PBX Business Telephone System
- Collaboration
- File Sharing
- Dial-in capabilities for meetings
- ‘Presence’ of employee status
Contact Directory for better collaboration
Seamlessly transfer calls and emails to any Microsoft Teams user in your organisation, regardless of whether they are in the contact centre or back office. Contact Directory leverages Microsoft Entra ID to create operational efficiencies for escalations and collaboration for users of Microsoft Teams.
With ipSCAPE contact directory, your business can:
- Quickly resolve issues over the phone by getting support from experts within the organisation
- Easily forward and escalate emails to the right person within the organisation
- Configure who is shown to your contact centre agents in your organisation directory to reduce handle time and improve the agent experience
Work from Anywhere
Achieve complete cloud flexibility with ipSCAPE contact centre software and Microsoft Teams. Call centre employees are able to work from anywhere with just their laptop and a headset.
Supervisors are able to gain visibility of the status of employees and if they are ‘Online’ ‘Busy or ‘Offline’. This syncs with calendars, meetings and ipSCAPE’s contact centre solution.
A Complete Business Communication Solution
Achieve synergy within your business communications through:
- Powerful Conferencing Capabilities
- Screen Sharing
- Dial-in Voice options
- Video Conferencing
- Mobile and desktop applications to ‘bring your work phone anywhere’
- Enterprise-grade Voice quality
- Secure Enterprise Voice Infrastructure
Features to power the collaborative contact centre
Achieve seamless communication through ipSCAPE Contact Centre and Microsoft Teams
Outbound Dialling
Access powerful dialling capabilities to reach more call centre customers using our suite of preview, progressive and predictive dialler options.
Skills & Campaign Based Routing
Route call centre callers to the most appropriate employee using our intelligent IVR capabilities.
Desktop and Mobile Applications
Access your work phone from anywhere through the Microsoft Teams desktop and mobile applications.
Seamless Integration
ipSCAPE and Microsoft Teams works together to enable collaboration between the back office and contact centre.
Fast Implementation
Microsoft Teams can be upgraded and direct routing can be provisioned within days.
Call Recordings
Calls made through ipSCAPE call centre software can be easily recorded, stored and accessed.