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Taking the Work to the People

by Mark Atterby (The Sauce) Taking the work to the people – not pushing the people to the work Advancements in contact centre technology have changed the face of the industry and how labour is sourced to perform required roles and job functions. What was once a bricks...

Creating a Social Media Strategy

In the July issue of Voice+Data Magazine, we looked at the use of social media as a customer service channel   We learned that more organisations are embracing it; that it’s of value for many types of organisations, but those in consumer-oriented markets will get...