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Creating the Future of Customer Service in a Multi-Channel World

An array of powerful forces is changing customer service today and into the future. Perhaps most importantly, customers’ expectations are soaring. Loyalty is fading, alternatives are easily found, and customers will swiftly change providers if they don’t feel their...

Cloud in Asia: If you’re not Agile, you’re not Competitive

Asia is still recognized as the growth region of the world. Look at any research firm and they will be talking about Asia – and if not they will have read someone else’s report and realize that this is where the growth engine of the global economy now resides....