It is a fact of business that any company, no matter how well organised, will occasionally experience a service failure. This failure, whether big or small, can make or break relationships with customers. However, if service failures are recovered correctly, they can...
Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra* that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia. Telkomtelstra will resell ipSCAPE’s cloud...
Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra* that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia. Telkomtelstra will resell ipSCAPE’s cloud...
Speaking to customers used to be easy. There was a time when regional banks once knew the names of everyone in town, their birthdays and their favourite drinks on a Friday. And not so many years ago, a big advertising campaign with a small inbound contact centre to...