fbpx

Scalability Can Be Achieved Through Cloud-Based Services

It is important for businesses to be able to scale services quickly in times of high demand and to meet customer need. The ability to do so is crucial to business success, no matter what your size. Telstra is a prime example of a business that has recognised the...
The Huddle: Brisbane Breakfast Event

The Huddle: Brisbane Breakfast Event

We recently hosted our first industry breakfast in Brisbane, with special guest Luke Traini, CEO of RSL Queensland. Luke and our co-founder Simon Burke led attendees in engaging discussions, covering customer experience, contact centre analytics, cloud communication...

Will Australian Call Centres Be Taken Over By Robots?

Recent advancements in artificial intelligence (AI) are predicted to have a colossal impact on the contact centre sector. According to Forrester Research, AI and intelligent agents are two of the top five technologies most likely to transform the tech landscape by...