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Speaking to Gen-Y – What’s the Cost of Getting it Wrong?

It’s no secret that Gen-Y is not like any generation before them. They have grown up as digital natives with technology and social platforms a key part of their lives. The challenge this presents for companies is how do you develop a personal relationship with them...
What Makes a Great Contact Centre Manager

What Makes a Great Contact Centre Manager

Quoted by one of our clients; Adrian Turner, Head of Sales at Freedom Insurance. To generate consistently outstanding results, a contact centre needs a top notch centre manager. And they’re not easy to come by. The best managers possess a wide variety of...