How satisfied are your customers? When your customers call you, what level of service are they experiencing? Did you know that linking your call centre and your Customer Relationship Management (CRM) system can not only improve customer service levels, it can create...
The contact centre market is undergoing a transformation as traditional on-premise contact centres are displaced by cloud contact centre models.[1] Cloud contact centres can offer significant financial benefits, such as a usage-based pricing model and lower costs, but...
