fbpx
5 Reasons To Consider A Blended Contact Centre Environment 

5 Reasons To Consider A Blended Contact Centre Environment 

When children are told something they don’t want to hear, their instinctive reaction is to cover their ears and drown out the words with “la la la”. Although this may seem comical, this is what many organisations are doing with their customer service. Currently,...

Dynamic Business – Let’s talk: Recruitment

Hiring the wrong person, at any stage of business, can be extremely detrimental and costly in a number of ways that aren’t only financial. Melissa Hyland, ipSCAPE’s HR Manager at ipSCAPE discusses the essential items businesses need when hiring people.    ...

Dynamic Business – Let’s talk: Social media

When used strategically, social media can be highly effective in building brand loyalty and driving sales. Alison Lee, Head of Marketing at ipSCAPE provides insights into the importance of understanding your audience.    Social Media is a powerful communication...

Dynamic Business – Let’s talk: Diversity

A diverse team and environment can create greater opportunities for creative thinking and fosters an overall company value of inclusion. Melissa Hyland, ipSCAPE’s HR Manager states that culture is driven from the CEO down in an organisation.    At ipSCAPE, we...