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ipSCAPE CEO, Fiona Boyd Recognised in the NSW Premier Export Awards

ipSCAPE CEO, Fiona Boyd Recognised in the NSW Premier Export Awards

We are proud to announce that ipSCAPE’s Chief Executive Officer, Fiona Boyd has been recognised in the NSW Premier Export Awards, as a finalist for the NSW Women in International Business Award.   This award is for outstanding achievement in international business by...
5 Contact Centre Metrics you can’t ignore

5 Contact Centre Metrics you can’t ignore

Contact Centres are dynamic and high energy environments, requiring a contact centre leader to have clear KPIs to provide visibility on the performance of your team. The challenge for establishing KPIs for your contact centre is understanding what action you will take...