ipSCAPE CEO, Fiona Boyd recognised in the NSW Premier Export Awards

ipSCAPE CEO, Fiona Boyd recognised in the NSW Premier Export Awards

We are proud to announce that ipSCAPE’s Chief Executive Officer, Fiona Boyd has been recognised in the NSW Premier Export Awards, as a finalist for the NSW Women in International Business Award.   This award is for outstanding achievement in international business by...

Test Lead

Join our growing company!  ipSCAPE is a cloud-based Software as a Service (SaaS) company with its head office in North Sydney and a large national presence servicing multiple government and enterprise clients across Australia. In addition, the company has expanded via...

Senior PHP Software Engineer

Join our growing company!  Based in North Sydney, ipSCAPE is the Australian leader in cloud contact centre technology, empowering thousands of contact centre agents, supervisors and managers across Australia, Asia and Europe. Our SaaS helps our clients and partners...
5 Contact Centre Metrics you can’t ignore

5 Contact Centre Metrics you can’t ignore

Contact Centres are dynamic and high energy environments, requiring a contact centre leader to have clear KPIs to provide visibility on the performance of your team. The challenge for establishing KPIs for your contact centre is understanding what action you will take...