What is Contact Centre Interactive Voice Response (IVR)?

What is Contact Centre Interactive Voice Response (IVR)?

An Interactive Voice Response (IVR) is a routing tool within a contact centre solution that enables incoming callers to be directed to the correct department or the most appropriate agent based on selecting an option using the keypad. In this blog, we will uncover how...
How to Achieve Compliance Through Contact Centre Technology

How to Achieve Compliance Through Contact Centre Technology

What is contact centre compliance? Navigating the complex landscape of compliance regulations within the contact centre can be challenging for many organisations, particularly, in contact centres where data can be sensitive and pose a significant compliance risk if...