How to Utilise Schedules in your Contact Centre

How to Utilise Schedules in your Contact Centre

Envision this – Labour Day in New South Wales, a public holiday celebrated across different dates in Australia. Your organisation’s customer service representatives are based in NSW, and customers in other States are attempting to interact with your brand by calling...
Drive Sales Using Powerful Cloud Communication Technology

Drive Sales Using Powerful Cloud Communication Technology

Cloud communication technology has transformed the landscape of how organisations can drive sales. In an ever-connected world, organisations can communicate with their customers at scale and faster than ever before. Applications like cloud contact centre technology...
Understanding Contact Centre Metrics

Understanding Contact Centre Metrics

How many calls does your contact centre receive every week? How many of these calls were first time callers who had their enquiry resolved? How do your customers feel about their experience? How productive are your agents? These questions are all solved through...