In today’s digital age, where cyber-attacks and data breaches are frequent, organisations face increasing pressure to ensure they protect the customer data collected from handling payments over the phone. The Payments Card Industry Data Security Standard (PCI DSS) is...
In today’s world, providing quality customer service is essential for businesses to thrive; by XM Institute highlighted that 89% of companies with “significantly above average” customer experiences outperform their competitors financially. Providing...
Cloud Customer Communication technology company ipSCAPE adopts Azure Communication Services for powerful digital engagement 23rd May 2023: ipSCAPE, a leading provider of digital engagement solutions, has announced that it is using Microsoft Azure Communication...