The Rise of the Omnichannel Contact Centre
Customer expectations are higher than ever before. With more and more customers viewing proactive service, personalised interactions and connected experiences across digital channels as the ‘norm’, it is easy to understand why organisations are turning to technology...
What is CCaaS?
CCaaS is a commonly used acronym in the Business-to-Business (B2B) industry. It stands for ‘Contact Center as a Service’ and it refers to software as a service (SaaS) – based applications that enable organisations to manage multichannel customer communications...
ipSCAPE – the easiest way to deploy a Microsoft Digital Contact Centre
At the recent Inspire conference, Microsoft announced the launch of their ‘Digital Contact Centre’ which highlighted products and services powered by Azure that can be used to elevate the customer experience. The great news? ipSCAPE is the easiest way for you to...