CLI Overstamping – What is CLI overstamping? How does it affect your organisation? The Australian Communications and Media Authority (ACMA) is a statutory body aiming to control better Caller Line Identification (CLI) and Caller ID overstamping. This is due to the...
5 Ways Comparison Site Organisations can Optimise their Dialler Strategy Comparison sites allow customers to search, filter and compare products based on price, reviews, ratings, features and other criteria. It is critical comparison site organisations leverage the...
Company Profile ipSCAPE is a cloud-based Software as a Service (SaaS) company with its head office in North Sydney and a large national presence servicing multiple government and enterprise clients across Australia. In addition, the company has expanded via...
How to Securely Accept Payments over the Phone using Contact Centre Software In today’s digital age, where cyber-attacks are frequent, organisations face increasing pressure to ensure they protect the customer data collected from handling payments over the phone. The...
How Health Insurance Providers can Maintain Compliance whilst still Delivering Positive Customer Experiences In today’s world, providing quality customer service is essential for businesses to thrive; by XM Institute highlighted that 89% of companies with...
