Dialler technology has revolutionised the way sales teams and contact centres operate through automating and streamlining the manual task of making outbound phone calls. Today’s dialler technology solutions go far beyond simply dialling a phone number, offering a...
Job Title: Azure DevOps Engineer (Platform) Hours: Full Time Location: North Sydney Office Join our growing SaaS company! With the recent deployment of our platform on Microsoft Azure and our Strategic Partnership with Microsoft, ipSCAPE is poised for incredible...
As the central hub of customer interactions, call centres play a prominent role in shaping the customer experience. With this, call centers must harness advanced contact centre technology and leverage innovative features to improve efficiency. Efficiency is the...
In 2016, the Australian Securities Investment Commission (ASIC) established ‘Class Order [14/923]’, which imposes record-keeping obligations when providing financial advice to retail clients. Any person with an Australian Financial Services (AFS) license must adhere...
The Australian Communications and Media Authority (ACMA) is a statutory body aiming to control better Caller Line Identification (CLI) and Caller ID overstamping. This is due to the increasing number of scams, causing financial stress and emotional strain on thousands...