Dialler technology is about maximising the amount of time agents spend speaking to customers, and can improve your contact rates resulting in increased sales.
If you have a customer database and need to reach a list of contacts and optimise the time your agents are on calls, dialler technology can help your business.
Rather than have agents dial numbers manually and then wait to see if someone answers, diallers call your list of contacts and only connects to an agent if someone has answered.
What are the different types of Diallers?
Progressive Dialler
Numbers are dialled only when an agent is available
Preview Dialler
Customer information is delivered to the agent before the call to give agents a chance to familiarise themselves prior to the call
Predictive Dialler
The most sophisticated type of dialler that dials multiple numbers at the same time on the assumption that some of the calls will be abandoned, directed to voicemail, or go unanswered. Algorithms forecast the ratio of available agents to live calls in order to dial numbers before agents become available.