How to set up click to call through Microsoft Teams

In 2022, Microsoft Teams reached 270 million users, up from 145 million in the previous year. With over a million organisations using Microsoft Teams, this Unified Communications solution has become an essential tool for many businesses (Business of Apps, 2022).

Microsoft Teams allows businesses to optimise their communications and make it easier for employees to collaborate. With features ranging from instant messaging, calendar, and meeting management to file sharing – the benefits to productivity are evident.

If you are using Microsoft Teams for your Internal and external calls – click to call is a feature you should be considering. This feature will not be available to you if you are currently only utilising Teams for internal calls. Interested in using Microsoft Teams as your phone system? Contact us today.

In this article, we will explore how you can easily set up click-to-call in your organisation to improve efficiency and increase productivity.

What is Click to call?

Click-to-call enables organisations to make calls from any web browser through your Microsoft Teams application on your desktop. This removes the need to manually dial numbers and toggle between your browser and Teams instance.

This solution is fitting for sales-driven businesses that make calls.

This feature will benefit the sales team if they predominantly prospect potential using the internet and conduct research by exploring different websites.