For people all over the world, 2020 was a year like no other. Although there were low moments, ipSCAPE was fortunate to have also experienced a number of highlights. ipSCAPE’s biggest achievement was equipping customers with call centre technology to navigate change and uncertainty, and successfully remain operational.
ipSCAPE ended the year on a high note as the recipient of the Best Practises Frost & Sullivan 2020 Award for Australian Cloud Contact Centre Services Enabling Technology Leadership.
The Frost & Sullivan selection process is based on specific measurements including:
- Revenue growth
- Market share
- Demonstrated leadership in new product introduction and innovation
- Breadth of products and solution.
ipSCAPE is proud to be recognised for being committed to continued growth and innovation, particularly given the turbulence of 2020.
The Frost & Sullivan award was presented to ipSCAPE for helping government and healthcare clients navigate their customer communications during COVID-19. In partnership with Telkomtelstra, ipSCAPE assisted to keep hospital staff and patients safe. Tarakan hospital in Indonesia utilised the ipSCAPE platform to conduct remote COVID-19 screenings, limiting physical exposure and mitigating strain on resources.
ipSCAPE also assisted retail clients to remain operational through the closure of physical stores. ipSCAPE’s Call Centre Technology helped retail customers through:
- Work from Home Capabilities: Call centre agents can make or receive calls remotely, maintaining access to advanced call centre features and enterprise-grade voice quality.
- Improved Customer Service: Route customers to the right departments so that their queries are handled effectively and in a timely manner.
- Scalability: ipSCAPE cloud communication technology can easily scale up or down during busy periods to suit business needs.
- Support and Reliability: ipSCAPE is based in Australia, offering 24/7 support to help clients build exceptional customer experiences.
ipSCAPE is a cloud customer experience technology that powers the communication for contact centres, sales and customer support. ipSCAPE is a feature-rich, scalable, multichannel solution that offers advanced integration capabilities. Want to learn more? Contact Us 1300 477 227 info@ipscape.com