29 June 2016
ipSCAPE, a leading Australian cloud contact centre provider, today announced the appointment of Oliver Clarke to the newly created role of Chief Operating Officer.
Announcing the appointment, ipSCAPE Executive Chairman John Palfreyman, said “We are delighted that Oliver has accepted the challenge of this new role. As ipSCAPE continues to grow, develop new products and partnerships and expand regionally and globally, it’s crucial that we have the best people in leadership to meet our ambitious goals.
“Oliver has a reputation for driving change and innovation with a strong focus on customer and partner success. The introduction of new innovative processes and the creation of a significantly expanded client Help Centre were driven by this service commitment. He has engaged with our customers and used their feedback to build stronger customer retention practices at ipSCAPE. Most recently Oliver deployed a SaaS pod and enablement program for a new partnership, a Telstra joint venture in Indonesia.”
“Partnerships and service are key to our growth and Oliver’s experience will continue to make ipSCAPE the global leader in cloud contact centre technology.”
Speaking of his new role, Clarke said ipSCAPE’s position as an industry innovator and leader put it in a unique position internationally.
“Contact centres operate in an increasingly fast paced, dynamic customer environment. They seek scalability, dynamic communication tools and robust technical solutions from a SaaS platform,” Clarke said.
“I feel privileged to have the opportunity to grow ipSCAPE’s omni-channel technical leadership and service in this fast-growing sector. Furthermore I’m particularly proud to be participating in the growth of an innovative Australian software company with an expanding global footprint.”
Mr Clarke was Global Program Manager, SaaS, at ipSCAPE, joining in 2014. Prior to ipSCAPE, he has held project management, and business analyst roles that included the design and implementation of customer contact centres for the BPO division of mass media multinational company, Bertelsmann. Mr Clarke’s new role is immediately effective.
ipSCAPE is a global leader in cloud contact centre solutions. Founded in Australia in 2005, it has grown to have operations in 27 countries. Through its scalable, innovative, cloud based and omni-channel solutions, it remains a leading edge innovator of call centre technology.