Case Studies

ipSCAPE is proud to be working with a diverse range of customers to help improve customer experience and communications

We have helped businesses across a range of industries power their cloud contact centre and improve their customer experience. Discover how we have helped our customers to succeed using ipSCAPE.

Healius (formerly Primary Healthcare)

Healius has an expansive network of multi-disciplinary medical centres, pathology laboratories and diagnostic imaging centres, which are underpinned by a cohort of dedicated healthcare professionals. 

Improving customer satisfaction and having a centralised tool was a key driver for the need to implement a new Cloud Contact Centre Solution. Find out how ipSCAPE helped Healius move to the cloud, while also reducing costs by 80%.  

Laithwaite’s Wine

Laithwaites Wine People provide a direct cellar to door experience for enthusiasts to discover and enjoy a selection of handcrafted wines. 

Find out how ipSCAPE helped the brand launch in Australia and New Zealand with a scalable, easy to use solution that removed reliance on IT support. 

wine-people

Utilities

ipSCAPE provides reliable, high capacity communications solutions for essential services such as utilities providers. 

Find out how ipSCAPE helped a leading Australian utilities provider power its Outage Management System communications, enabling customer self-service and resilience through surge capacity.  

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