Case Studies

ipSCAPE is proud to be working with a diverse range of customers to help improve customer experience and communications

We have helped businesses across a range of industries power their cloud contact centre and improve their customer experience. Discover how we have helped our customers to succeed using ipSCAPE.

Healius (formerly Primary Healthcare)

Healius has an expansive network of multi-disciplinary medical centres, pathology laboratories and diagnostic imaging centres, which are underpinned by a cohort of dedicated healthcare professionals. 

Improving customer satisfaction and having a centralised tool was a key driver for the need to implement a new Cloud Contact Centre Solution. Find out how ipSCAPE helped Healius move to the cloud, while also reducing costs by 80%.  

Laithwaite’s Wine

Laithwaites Wine People provide a direct cellar to door experience for enthusiasts to discover and enjoy a selection of handcrafted wines. 

Find out how ipSCAPE helped the brand launch in Australia and New Zealand with a scalable, easy to use solution that removed reliance on IT support. 

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Compare Club

Serving over a million Australian families every year, Compare Club is one of Australia’s largest comparison companies for Insurance, Utilities, Home loans, Retail and more.

Compare Club needed a cloud customer experience technology solution that was scalable, agile and feature-rich. Find out how ipSCAPE helped Compare Club optimise their sales teams performance by increasing talk time and reducing wait time.

Cornucopia

Cornucopia are leaders in face to face and tele fundraising with offices in Australia and New Zealand.  

Find out how ipSCAPE helped Cornucopia gain visibility on employee performance across their mutliple sites, and ensure exceptional customer experiences.  

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Savvy

Savvy is one of Australia’s leading finance brokers, offering low interest loans for car, leisure, commercial, home and personal purposes. 

Find out how ipSCAPE helped Savvy streamline their operations, simplify their campaign management and record keeping. 

Australian Repossession Services (ARS)

Australian Repossession Services are mercantile agents who are experts in recovering unpaid debt and negotiating payments. 

Find out how ipSCAPE helped ARS to create efficiencies through comprehensive email and call routing. 

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