1. The Business
Serving over a million Australian families every year, Compare Club is one of Australia’s largest comparison companies for Insurance, Utilities, Home loans, Retail and more.
Compare Club assess, compare and determine the best financial cover for their customers. With over 150 agents across multiple locations in Sydney and Melbourne, Compare Club needed a cloud customer experience technology solution that was scalable, agile and feature-rich.
The primary requirement was a flexible outbound dialler that could optimise the performance of their sales team by increasing talk time and reducing wait time.
2. The Challenge
Compare Club required a cloud customer experience technology solution that could help them improve their user experience, increase sales performance and maintain fully operational across their multiple locations.
3. The Solution
ipSCAPE was selected for its rich feature set including Outbound dialler capabilities and existing integration with Salesforce. The implementation process took four weeks to accomplish with rigorous testing to ensure the transition was as seamless as possible.
Compare Club adopted ipSCAPE’s outbound dialler to reduce wait time and increase conversion rates. The Salesforce CTI adaptor improved user experience by displaying a single but complete view of the customer before a call.
4. The Benefits
- Reduce Wait Time
- Increase Talk-Time
- Seamless Ability to Scale
- Improved User Experience
- Increased Propensity to Convert
“ipSCAPE has allowed us the flexibility, reliability and core functionality that we were looking for in a dialler. We have worked together to not only meet these needs but to further enhance the overall functionality of the product. After 20+ years of working within this sector, ipSCAPE stands out with a solid product; offering significant customisation and excellent account support. It’s been a pleasure working so closely with ipSCAPE and I look forward to what else we can achieve together.”
– Alex Walmsley – Head of IT Operations, Compare Club
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