Powering the Contact Centre of a Global Consumer Credit Agency
1. The Business
This client is a global data, analytics, and technology company that powers the financial future of individuals and organisations around the world. This organisation operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
2. The Challenge
This client required a single Customer Experience technology platform that could support their multi-site contact centres in the Philippines, Australia, and New Zealand.
3. The Solution
ipSCAPE is used by a global leader in credit reporting, where over 100 employees in the reference department utilise ipSCAPE’s feature-rich technology solution for its inbound and outbound call capabilities to perform credit checks and background checks.
As a cloud technology solution, ipSCAPE has been able to support this organisation with their multi-site operations as employees are able to access and use the system from any location, provided they have an internet connection and a headset.
Recently, ipSCAPE supported this organisation during COVID-19 to ensure that their employees could seamlessly work from any location. Furthermore, they have implemented softphones to create further predictability around costs.
4. The Benefits
Enable remote working
As a cloud technology solution, ipSCAPE enabled clients to work remotely at the start of COVID-19
Support Multi-site operations
ipSCAPE can be accessed from any location with an internet connection and a voice path.