Leverage AI to better understand your customer conversations

Leverage AI to better understand your customer conversations

Innovation and technological improvements are advancing the customer experience ecosystem with contact centres and support centres looking for opportunities to improve operational processes and create efficiencies. The emergence of artificial intelligence (AI), data...
ipSCAPE CEO, Fiona Boyd recognised in the NSW Premier Export Awards

ipSCAPE CEO, Fiona Boyd recognised in the NSW Premier Export Awards

We are proud to announce that ipSCAPE’s Chief Executive Officer, Fiona Boyd has been recognised in the NSW Premier Export Awards, as a finalist for the NSW Women in International Business Award.   This award is for outstanding achievement in international business by...
5 Contact Centre Metrics you can’t ignore

5 Contact Centre Metrics you can’t ignore

Contact Centres are dynamic and high energy environments, requiring a contact centre leader to have clear KPIs to provide visibility on the performance of your team. The challenge for establishing KPIs for your contact centre is understanding what action you will take...
5 tips to securely accept credit card payments over the phone

5 tips to securely accept credit card payments over the phone

COVID-19 has drastically changed the way consumers shop, with shoppers embracing more ways to engage with brands beyond brick-and-mortar stores to include an increasingly digital lifestyle.  Restrictions are forcing retailers to have flexible communication tools...
Make the most of your CRM with Contact Centre Software

Make the most of your CRM with Contact Centre Software

CRM vs Contact Centre Software   Companies need the right tools and technologies to provide exceptional customer service that sets them apart from their competitors. Contact centre technology is a crucial tool for facilitating customer engagements and improving...