What is Call Centre Interactive Voice Response (IVR)?

What is Call Centre Interactive Voice Response (IVR)?

Call centres play a crucial role in the customer experience journey. One of the primary challenges of making sure the customer experience is smooth is getting the customer to the right person. Technology has evolved dramatically with a breadth of options from the push...
AI Call Centre: A Guide to Leveraging AI for the Future

AI Call Centre: A Guide to Leveraging AI for the Future

It’s no secret, Artificial intelligence (AI) is transforming the customer service sector in unprecedented ways, opening new possibilities for organisations to reduce operational costs, while driving business performance. Emerging technology such as Artificial...
Innovations in Contact Centre Automation

Innovations in Contact Centre Automation

Contact centre automation offers an opportunity for organisations to gain a competitive advantage by leveraging innovations in customer experience technology to simplify workflows, reduce administration, and improve the accuracy and quality of interactions. ...
Contact Centre Quality Assurance

Contact Centre Quality Assurance

Are you looking to improve customer satisfaction? Drive customer loyalty? Or drive efficiencies across your contact centre operations? Implementing an effective Quality Assurance program will assist your contact centre to achieve both of these objectives and unlock...
What is UCaaS (Unified Communications as a Service)? 

What is UCaaS (Unified Communications as a Service)? 

Does your organisation require technology that provides communication channels for your employees to collaborate and connect? Do you require a phone system that can be accessed from anywhere as well as messaging functionality and enterprise telephony meetings? Is...