CLI Overstamping – What is CLI overstamping? How does it affect your organisation? The Australian Communications and Media Authority (ACMA) is a statutory body aiming to control better Caller Line Identification (CLI) and Caller ID overstamping. This is due to the...
5 Ways Comparison Site Organisations can Optimise their Dialler Strategy Comparison sites allow customers to search, filter and compare products based on price, reviews, ratings, features and other criteria. It is critical comparison site organisations leverage the...
How to Securely Accept Payments over the Phone using Contact Centre Software In today’s digital age, where cyber-attacks are frequent, organisations face increasing pressure to ensure they protect the customer data collected from handling payments over the phone. The...
How Health Insurance Providers can Maintain Compliance whilst still Delivering Positive Customer Experiences In today’s world, providing quality customer service is essential for businesses to thrive; by XM Institute highlighted that 89% of companies with...
How to Utilise Schedules in your Contact Centre Envision this – Labour Day in New South Wales, a public holiday celebrated across different dates in Australia. Your organisation’s customer service representatives are based in NSW, and customers in other States are...
Drive Sales Using Powerful Communication Technology Cloud communication technology has transformed the landscape of how organisations can drive sales. In an ever-connected world, organisations can communicate with their customers at scale and faster than ever before....
