What is VoIP, and How Does it Work?

What is VoIP, and How Does it Work?

A relatively recent technology that allows phone calls to be made and received via the internet, VoIP (Voice over Internet Protocol) is transforming how businesses communicate, and their contact centres operate. Even if you’re familiar with the term ‘VoIP,’ you may...
Critical Considerations for Elevating Customer Satisfaction

Critical Considerations for Elevating Customer Satisfaction

Author: Erik Meijer ipSCAPE Non-Executive Director Click here for the Indonesian language version It’s a well understood fact by customer driven businesses that customers are demanding more flexibility than ever before. They want businesses to meet them where they...