Make the most of your CRM with Contact Centre Software

Make the most of your CRM with Contact Centre Software

CRM vs Contact Centre Software   Companies need the right tools and technologies to provide exceptional customer service that sets them apart from their competitors. Contact centre technology is a crucial tool for facilitating customer engagements and improving...
ipSCAPE joins DTA Cloud Marketplace as a Preferred Supplier

ipSCAPE joins DTA Cloud Marketplace as a Preferred Supplier

The Federal Government’s Digital Transformation Agency (DTA) has launched its new Cloud Services Marketplace. DTA’s marketplace provides government agencies with a list of preferred suppliers for cloud consulting and cloud technology services to meet their complex...
Call Centre vs Contact Centre: Everything You Need to Know

Call Centre vs Contact Centre: Everything You Need to Know

 Although call centres and contact centres are distinctly different, the two terms are often used interchangeably. Call centres use voice as the sole communication channel to service inbound and outbound phone calls. Alternatively, contact centres offer a range of...
Maintaining Payment Security- is your Business PCI Compliant?

Maintaining Payment Security- is your Business PCI Compliant?

PCI DSS Secure Payments for Contact Centres The Payment Card Industry Data Security Standard (PCI DSS) is a set of standards designed to protect the security of credit card holders. All businesses (no matter how big or small they are, or how the sales are generated –...
ACMA Changes to Outbound CLI

ACMA Changes to Outbound CLI

New regulatory requirements have been introduced by the Australian Communications and Media Authority (ACMA) which will apply to all voice service providers and carriers. These changes commenced from 1st April, 2021 and are currently in effect. What changes are being...