Interactive Demos

Explore our range of interactive demos

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Innovations in Contact Centre Automation

Innovations in Contact Centre Automation

Contact centre automation offers an opportunity for organisations to gain a competitive advantage by leveraging innovations in customer experience technology to simplify workflows, reduce administration, and improve the accuracy and quality of interactions. ...

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Beyond Metrics: Contact Centre Quality Assurance

Beyond Metrics: Contact Centre Quality Assurance

Are you looking to improve customer satisfaction? Drive customer loyalty? Or drive efficiencies across your contact centre operations? Implementing an effective Quality Assurance program will assist your contact centre to achieve both of these objectives and unlock...

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What is UCaaS (Unified Communications as a Service)? 

What is UCaaS (Unified Communications as a Service)? 

Does your organisation require technology that provides communication channels for your employees to collaborate and connect? Do you require a phone system that can be accessed from anywhere as well as messaging functionality and enterprise telephony meetings? Is...

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Live Web Chat Surveys: How to Create the Perfect Survey

Live Web Chat Surveys: How to Create the Perfect Survey

Creating a web chat survey may feel daunting, especially if this is a new process. What questions should be included? How many questions should be included? What do I do with the results? A chat survey is a simple yet effective method of capturing data and collecting...

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The Best Practices for Configuring an IVR System

The Best Practices for Configuring an IVR System

You've just successfully implemented a cloud-based contact centre solution to enhance and streamline your customer service capabilities - what's next? Configuring your customer's call journey to create the best experience using the ever-important IVR (Interactive...

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Call Recording Compliance: What You Need To Know

Call Recording Compliance: What You Need To Know

In 2016, the Australian Securities Investment Commission (ASIC) established ‘Class Order [14/923]’, which imposes record-keeping obligations when providing financial advice to retail clients. Any person with an Australian Financial Services (AFS) license must adhere...

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