Interactive Demos

Explore our range of interactive demos

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Omnichannel Contact Centre: Myths & Reality?

Omnichannel Contact Centre: Myths & Reality?

In today's digital age, businesses constantly strive to enhance customer service and engagement strategies. Contact centres are crucial in this endeavour, serving as the primary point of contact for customers seeking assistance or information. Customers today are...

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How to Utilise Schedules in your Contact Centre

How to Utilise Schedules in your Contact Centre

Envision this – Labour Day in New South Wales, a public holiday celebrated across different dates in Australia. Your organisation’s customer service representatives are based in NSW, and customers in other States are attempting to interact with your brand by calling...

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Drive Sales Using Powerful Cloud Communication Technology

Drive Sales Using Powerful Cloud Communication Technology

Cloud communication technology has transformed the landscape of how organisations can drive sales. In an ever-connected world, organisations can communicate with their customers at scale and faster than ever before. Applications like cloud contact centre technology...

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Understanding Contact Centre Metrics

Understanding Contact Centre Metrics

How many calls does your contact centre receive every week? How many of these calls were first time callers who had their enquiry resolved? How do your customers feel about their experience? How productive are your agents? These questions are all solved through...

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What is Contact Centre Interactive Voice Response (IVR)?

What is Contact Centre Interactive Voice Response (IVR)?

An Interactive Voice Response (IVR) is a routing tool within a contact centre solution that enables incoming callers to be directed to the correct department or the most appropriate agent based on selecting an option using the keypad. In this blog, we will uncover how...

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How to Achieve Compliance Through Contact Centre Technology

How to Achieve Compliance Through Contact Centre Technology

What is contact centre compliance? Navigating the complex landscape of compliance regulations within the contact centre can be challenging for many organisations, particularly, in contact centres where data can be sensitive and pose a significant compliance risk if...

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