Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra* that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia.
Telkomtelstra will resell ipSCAPE’s cloud contact centre solution, which will be available to customers in Indonesia through telkomtelstra from early July 2016.
ipSCAPE’s Executive Chairman John Palfreyman said the partnership with telkomtelstra forms a key part of ipSCAPE’s channel strategy, which will enable ipSCAPE to grow and engage new and emerging markets.
“ipSCAPE is very proud to partner with telkomtelstra to provide industry-leading omni-channel technology that will power telkomtelstra’s new cloud contact centre solution. The ipSCAPE platform also provides a managed service option that can support customers’ unique configuration and customisation needs,” said John Palfreyman, Executive Chairman of ipSCAPE.
“ipSCAPE’s omni-channel approach empowers business to grow faster and engage customers in new and exciting ways, which is becoming increasingly important in Indonesia’s burgeoning business environment.”
The partnership with telkomtelstra forms a key part of ipSCAPE’s channel strategy, which will enable ipSCAPE to grow and engage new and emerging markets.
The cloud contact centre solution will empower Indonesian business to now run best-practice customer engagement programs. The Indonesian market presents a significant opportunity for ipSCAPE due to its rapid development.
“The power of our offering is that it is highly cost-effective and quick to implement,” said Palfreyman.
“Contact centres used to be the realm of the big end of town but our cloud contact centre changes this by significantly reducing the cost and time to implement. This deal with telkomtelstra will give Indonesian businesses of all sizes access to world-leading cloud contact centre technology at a fraction of the cost of an on-premise solution.”
*telkomtelstra is a joint venture between PT. Telekomunikasi Indonesia and Telstra Corporation Limited
About ipSCAPE: ipSCAPE is a global leader in cloud contact centre solutions. Founded in Australia in 2005, it has grown to have operations in 27 countries. Through its scalable, innovative, cloud based and omni-channel solutions, it remains a leading edge innovator of call centre technology.