Collections
Create efficiencies and improve your collections results
Reach More Customers
Maximise your opportunity to reach more clients using ipSCAPE’s innovative outbound dialler technology:
- Interact with more clients
- Advanced answering machine technology only connects your agents with live customers
You will improve productivity and revenue opportunities.
Encourage Self-Service
ipSCAPE provides powerful self-serve IVR options.
- User-friendly interfaces allow you change workflows or recordings quickly and easily
- Customers can request a call back saving them time waiting in a queue.
- Gain better customer visibility through CRM integration
Features to help you improve your Collections results
Cut costs, improve process and increase results with ipSCAPE.
Customised Reporting
Sophisticated reporting provides you with fully customisable reports and unlimited reports and dashboards to view your revenue collection rates.
Outbound Dialler Strategy
Your outbound dialler strategy can be changed in real-time to improve your collections campaign performance and agent productivity.
Advanced Predictive Dialler
ipSCAPE’s advanced predictive-adaptive dialler tracks and amends customer connection rates in real-time.
Call Recording
Call recording is a standard feature in ipSCAPE. Record, encrypt and store all calls as required. Call recordings can be integrated within your CRM, making it easy to access and associate with a customer’s record.
Improve Customer Satisfaction
Create a more consistent level of customer service through templates and scripts.
Advanced Reporting
To improve agent productivity and create call centre efficiencies, our real-time reports and business analytics dashboards will deliver immediate insights on workload and collections performance.