Collections

Create efficiencies and improve your collections results

Reach More Customers

Maximise your opportunity to reach more clients using ipSCAPE’s innovative outbound dialler technology:

  • Interact with more clients
  • Advanced answering machine technology only connects your agents with live customers 

You will improve productivity and revenue opportunities.

The Digital Customer
IVR User Interface

Encourage Self-Service

ipSCAPE provides powerful self-serve IVR options.

  • User-friendly interfaces allow you change workflows or recordings quickly and easily
  • Customers can request a call back saving them time waiting in a queue.
  • Gain better customer visibility through CRM integration

Features to help you improve your Collections results

Cut costs, improve process and increase results with ipSCAPE. 

Customised Reporting

Sophisticated reporting provides you with fully customisable reports and unlimited reports and dashboards to view your revenue collection rates. 

Outbound Dialler Strategy

Your outbound dialler strategy can be changed in real-time to improve your collections campaign performance and agent productivity.

Advanced Predictive Dialler

ipSCAPE’s advanced predictive-adaptive dialler tracks and amends customer connection rates in real-time.

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Call Recording

Call recording is a standard feature in ipSCAPE. Record, encrypt and store all calls as required. Call recordings can be integrated within your CRM, making it easy to access and associate with a customer’s record. 

Improve Customer Satisfaction

Create a more consistent level of customer service through templates and scripts.

Advanced Reporting

To improve agent productivity and create call centre efficiencies, our real-time reports and business analytics dashboards will deliver immediate insights on workload and collections performance.

Would you like to know more about ipSCAPE?