Unlock conversational AI with Speech Analytics 

For compliance and performance optimisation 

Speech analytics rainbow coloured voice wave containing most frequently used words

Elevate your compliance to new heights  

Analyse 100% of all calls to identify and measure customer and employee performance. ipSCAPE leverages cutting edge AI to surface compliance gaps, caller sentiment and business optimisation opportunities. 

ipSCAPE captures and transcribes all calls transforming them with data visualisation tools to gain deep insight into your customer interactions. 

Predictive insights to boost agent productivity –

Optimise sales, Reduce costs and Prioritise High-value interactions  

Imagine if you could pinpoint the exact moment you turned a prospect into a customer? 

Speech Analytics can help you discover performing and underperforming customer communication areas to deliver the most effective scripted material. Create better outcomes by identifying and replicating your most successful conversations.

ISO Certified

ipSCAPE’s Speech Analytics solution is ISO 27001 certified, ensuring our customers have confidence in our information security protocols

Proven Use Cases

Discover how AI is improving the customer experience  

  • Customer Intent / Call Driver Analysis – Why are customers calling?
  • Repeat Calls root cause analysis- First call-resolution. Why are customers calling back?
  • Growth Opportunities – What are customers enquiring about that we don’t currently satisfy?
  • Employee Attrition and Engagement  – Emotion Health Assessment, Unfair dismissal analysis
  • Customer Churn Risk – Sales Cancel From Inception (CFI) prediction model
  • Issue Resolution – Reason for unresolved calls
  • Customer Experience – CSAT and NPS
  • Compliance – Identify “expressions of dissatisfaction”
  • Risk Assessment – Adherence to mandatory phrases

Advanced Insights into Customer Needs 

  • Behaviour ListenersScore and / or Predict target customer or agent behaviours within a conversation using advanced AI machine learning techniques
  • Script Adherence  – Measure, score & audit mandatory or general compliance requirements within a conversation
  • Emotion AIbiometric measure of client or agent emotions during a conversation
  • NLP Measures summarisation, topic analysis & categorisation
AI driven decisions

Data Paralysis? Get Sentiment Analysis

Uncover AI-derived actionable insights from customer and agent sentiment 

Visualise and monitor key metrics through word clouds and graphs to understand the health and productivity of your contact centre. 

Create an environment of continuous improvement through dashboards highlighting customer sentiment for early detection of potential problems. 

Speech analytics word cloud report showing the most commonly used words in a call

Reduce QA time by 90%


Achieve 100% call quality monitoring

ipSCAPE’s Speech Analytics solution allows you to:

Enhance contact centre performance

Derive insights to reduce agent handle time, and repeat calls

Discover customer insights

Gain valuable insights into customer satisfaction, business issues, competitive intelligence, and marketing campaigns 

Reduce churn

Discover the root causes and predict at-risk customers through your contact centre recordings 

Trusted by leading brands

Grey Compare club logo

Would you like to know more about ipSCAPE?