ipSCAPE – the easiest way to deploy a Microsoft Digital Contact Centre

Posted: 5 August 2022

At the recent Inspire conference, Microsoft announced the launch of their ‘Digital Contact Centre’ which highlighted products and services  powered by Azure that can be used to elevate the customer experience.

The great news? ipSCAPE is the easiest way for you to deploy a Microsoft Digital Contact Centre.

The ipSCAPE Cloud Customer Communication platform is built on Microsoft Azure and allows you to set up your contact centre in a few hours! ipSCAPE has pre-built integrations with Azure products and services so your organisation can leverage the powerful capabilities of Microsoft Digital Contact Centre products including Virtual Agents, Intelligent IVR technology and Azure Active Directory.

Our Computer Telephony Integration (CTI) for Microsoft Dynamics 365 provides a simplified experience for your contact centre agents, by creating a single pane of glass for them to view customer data and transactions, combined with powerful telephony technology from ipSCAPE.

ipSCAPE also integrates with your Microsoft Business Applications including Microsoft Teams, and Power BI

Extend the Microsoft Teams experience through Power Apps and Logic Apps integrations with ipSCAPE providing Teams Direct Routing as your enterprise-grade voice provider.

ipSCAPE Insights is a high-performance database and connecter to enable your contact centre data to seamlessly be accessed in Power BI, so you can visualise your customer experience touch points to extract deep insights through interactive visualisations.

ipSCAPE is the first Australian Contact Centre Solution hosted on Azure and is a preferred solution on the Microsoft Azure marketplace.

Want to learn more about ipSCAPE and creating a Microsoft Digital Contact Centre? 

Contact us on 1300 477 227 or email sales@ipscape.com