Microsoft Dynamics 365
Complete your Microsoft Dynamics CRM Experience with ipSCAPE’s CTI Adaptor for Contact Centres
Create Personalised Contact Centre Experiences
ipSCAPE CTI Adaptor for Microsoft Dynamics 365 empowers users to create more personalised customer experiences through telephony integration.
The Dynamics CTI Adaptor enables you to make and receive calls from your Dynamics instance.
Key features of the Microsoft Dynamics 365 CTI:
- Click to Call
- Automated updating of records
- Call Recordings – linked to customer records
- Screen ‘pops’ of leads and contacts
- Powerful Outbound Dialler modules – Preview, Progressive and Predictive options
ipSCAPE is an official Microsoft Partner
Build Stronger Customer Relationships
Contact centre employees have a complete view of the customer from interaction history to recent call recordings. This ensures that employees are armed with all the relevant information to help build rapport and a deeper connection with customers.
Gain Access to Powerful Tools
ipSCAPE contact centre software can help elevate your Microsoft Dynamics 365 experience through:
- Powerful Dialler functionality to reach more customers
- Reducing administration for contact centre employees
- Smart routing features
- Real-time performance feedback
All the Features you need to Enhance your Dynamics Instance
Seamlessly embed call centre capabilities into your CRM.
Caller Identification
Search and open existing call centre customer records through number matching.
Single Screen Agent Experience
ipSCAPE integrates directly into Microsoft Dynamics. Improve the agent experience by leveraging contact centre tools that are available in one browser.
Screen Pops
Improve contact centre agent productivity through screen ‘pops’. Agents can use customer information to improve the customer experience.
Customisable Integration
Create customised integrations with your Microsoft Dynamics 365 instance that suits your needs.
Intelligent IVR
Integrate your IVR into your Dynamics CRM and use customer information from the IVR improve the call centre customer experience.
Access to Call Recordings
Automatically log call outcome, call duration, notes and easily locate call centre call recordings in Dynamics.