Microsoft Dynamics 365

Complete your Microsoft Dynamics CRM Experience with ipSCAPE’s CTI Adaptor

Create Personalised Customer Experiences

ipSCAPE CTI Adaptor for Microsoft Dynamics 365 empowers users to create more personalised customer experiences through telephony integration.

The Dynamics CTI Adaptor enables you to make and receive calls from your Dynamics instance.

Key features of the Microsoft Dynamics 365 CTI:

  • Click to Call
  • Automated updating of records
  • Call Recordings – linked to customer records
  • Screen ‘pops’ of leads and contacts
Improve Customer Service

ipSCAPE is an official Microsoft Partner

Teams for your Contact Centre

Build Stronger Customer Relationships

Employees have a complete view of the customer from interaction history to recent call recordings. This ensures that employees are armed with all the relevant information to help build rapport and a deeper connection with customers.

Gain Access to Powerful Tools

ipSCAPE can help elevate your Microsoft Dynamics 365 experience through:

  • Powerful Dialler functionality to reach more customers
  • Reducing administration for employees
  • Smart routing features
  • Real-time performance feedback
ipSCAPE Workspace - bringing your contact centre together

All the Features you need to Enhance your Dynamics Instance

Seamlessly embed call centre capabilities into your CRM.

Caller Identification

Search and open existing customer records through number matching. 

 

Single Screen Agent Experience

ipSCAPE integrates directly into Microsoft Dynamics. Improve the agent experience by leveraging contact centre tools that are available in one browser.

b

Screen Pops

Improve agent productivity through screen ‘pops’.  Agents can use customer information to improve the customer experience. 

Customisable Integration

Create customised integrations with your Microsoft Dynamics 365 instance that suits your needs.

Intelligent IVR

Integrate your IVR into your Dynamics CRM and use customer information from the IVR improve the customer experience.

z

Access to Call Recordings

Automatically log call outcome, call duration, notes and easily locate call recordings in Dynamics.

Would you like to know more about ipSCAPE?