Case Studies

ipSCAPE is proud to be working with a diverse range of customers to help improve customer experience and communications

We have helped businesses across a range of industries power their cloud contact centre and improve their customer experience. Discover how we have helped our customers to succeed using ipSCAPE.

Utilities

ipSCAPE provides reliable, high capacity communications solutions for essential services such as utilities providers. 

Find out how ipSCAPE helped a leading Australian utilities provider power its Outage Management System communications, enabling customer self-service and resilience through surge capacity.  

Servicing Government

ipSCAPE provides local, and secure communications solutions for Government organisations.

Find out how ipSCAPE helped a leading Government organisation support their 24/7 out-of-hours customer care team to create exceptional and consistent customer experiences.

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Supporting an Australian Multinational Investment Bank  

ipSCAPE powers the Customer Experience technology for an Australian multinational bank and their outbound collections teams.

Find out how ipSCAPE helped this leading financial institution  improve their contact rates and optimise their collections.

Powering the Contact Centre of a Global Consumer Credit Agency

ipSCAPE supports a global data, analytics, and technology company that powers the financial future of individuals and organisations around the world. 

Find out how ipSCAPE helped this organisation support their multi-site teams in the Philippines, Australia, and New Zealand to perform credit checks and background checks.  

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Essential technology for Essential Workers through COVID-19

During COVID-19, healthcare organisations faced challenges, particularly around patient communications and management.  

Find out how ipSCAPE helped an Indonesian hospital limit staff exposure to potentail infection, whilst also reducing the strain on face-to-face resources.

Growing Online Retail

As a result of COVID-19 many retailers were forced to close their physical stores, causing a surge in their online retail operations and a consequently high number of phone and online queries. 

Find out how ipSCAPE supports our retail clients to service more customers, create self-service options and take PCI compliant payments in a safe and secure way, while employees are working remotely.

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