Strategic Partner

ipSCAPE is a proud partner of Microsoft

The easiest way to deploy a Microsoft Digital Contact Centre

ipSCAPE Australia partners with Microsoft to advance and strengthen our product capabilities to create a leading cloud communications solution for contact centres. ipSCAPE is one of the first contact centre technology platforms to be built on Microsoft Azure for cloud infrastructure, bringing unparalleled capacity, security and performance.  

Call Centre Innovations through a strong partnership

ipSCAPE’s innovation roadmap is accelerated by platform components such as Microsoft’s storage and database solutions for media such as call recordings, Microsoft’s Cognitive Solutions for powering Virtual Agents and high-performance integration capabilities through Microsoft’s API gateways and management tools. 

Enhanced call centre telephony within the CRM

Customer Service and Sales capabilities are also propelled by ipSCAPE’s CTI Adaptor for Microsoft Dynamics 365 which enables telephony within the CRM for improved customer experience with call logs and recordings automatically updated to reduce administration.  

Making the collaborative contact centre a reality

Integration with Microsoft Teams through direct routing has also created a ‘Collaborative Contact Centre’ offering, where contact centre agents can seamlessly communicate with back office staff while using Microsoft Teams for connectivity – creating more predictability around costs.

ipSCAPE is proud to be an official partner of Microsoft, working together to bring innovative and marketing-leading cloud contact centre capabilities to the global market.

AppSource Listing

ipSCAPE AppSource listing caters to businesses looking for a software solution that extends directly into Dynamics 365, Microsoft 365, and Microsoft Power Platform. ipSCAPE enables enhanced usage of Microsoft products including Microsoft 365 and Power BI.