ipSCAPE is a proud partner of Microsoft
ipSCAPE partners with Microsoft to advance and strengthen our product capabilities to create a leading cloud communications solution for contact centre. ipSCAPE is one of the first contact centre technology platforms to be built on the Microsoft Azure for cloud infrastructure, bringing paralleled capacity, security and performance.
ipSCAPE’s innovation roadmap is accelerated by platform components such as Microsoft’s storage and database solutions for media such as call recordings, Microsoft’s Cognitive Solutions for powering Virtual Agents and high-performance integration capabilities through Microsoft’s API gateways and management tools.
Customer Service and Sales capabilities are also propelled by ipSCAPE’s CTI Adaptor for Microsoft Dynamics 365 which enables telephony within the CRM for improved customer experience with call logs and recordings automatically updated to reduce administration.
Integration with Microsoft Teams through direct routing has also created a ‘Collaborative Contact Centre’ offering, where contact centre agents can seamlessly communicate with back off staff while using Microsoft Teams for connectivity – creating more predictability around costs.
ipSCAPE is proud to be an official partner of Microsoft, working together to bring innovative and marketing-leading cloud contact centre capabilities to the global market.