Customer Service

Quick, reliable customer service starts with having the right Contact Centre technology

Multi-channel Cloud Contact Centre Technology

Customers like to choose how they communicate with a business. Some like email, some, the immediacy of web chat and others enjoy a conversation on the phone.

ipSCAPE provides multi-channel communication options for your business to bring your customer experience strategy to life.

Our solution facilitates customer service across Voice, Web Chat, Email, SMS and more.

ipSCAPE Workspace - bringing your contact centre together
Integrate your CTI with Salesforce

Integrated Customer Support

Create personalised customer support by integrating ipSCAPE into your Customer Relationship Management (CRM) tool.  ipSCAPE can integrate with a variety of tools and provides seamless pre-built CRM integrations with Salesforce, Zendesk, Dynamics and ServiceNow.

Features to help you boost your customer support

Customer support is central to any organisation. Satisfy customer requests quickly and accurately with ipSCAPE.

Real-time Dashboards

Monitor the performance of your team in real-time. Access reports anytime, anywhere.

Self Service

Enable customers to self-serve using ipSCAPE’s Intelligent IVR builder and AI tools such as Virtual Agent Voice.

Multi-channel

Voice, Web Chat, Email and SMS capabilities are available in the ipSCAPE platform.

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Agent Whisper

Sound files can prompt agents with key information, helping create more personalised interactions.

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Service Levels

Individual service level parameters can be defined for your Service Level Agreements (SLAs) creating the best possible customer support options. If support levels drop, you can implement strategies to counter. 

Live Monitoring & Coaching

Contact centre supervisors can listen to live agent calls. Agents can either be coached or supervisors can join the call. This creates the highest possible customer support levels.

Would you like to know more about ipSCAPE?