ipSCAPE Connect
Cloud browser-based Unified Communications Technology
Connect and Collaborate
ipSCAPE Connect is a Web RTC based Unified Communications solution that elevates your organisation’s efficiency and collaboration by providing powerful web-based calling, messaging and meetings.
From one easy-to-use solution, access powerful features including:
- Calling
- Presence
- Call Routing
- Video Calls
- Meetings
- Screenshare
- Web Chat
- Call Recording
- Attendant Console
Accelerate Productivity & Drive Sales Using One Centralised Platform
Designed for every type of organisation, your business can:
- Improve efficiency by 25% – ipSCAPE Connect maximises productivity by enabling employees to access multiple communication channels on the one platform. The solution integrates with other business systems for interoperability
- Increase sales by 52% – web visitors can easily call you, send a text, video call, share documents and more, directly from your website. ipSCAPE Connect integrates the PBX system with your website so you’ll never miss a call again
Real-time Communications So Your Employees Can Work From Everywhere
Empowering team collaboration while working remotely has never been easier using ipSCAPE Connect.
With extensive accessibility, your staff can communicate in real-time from any location via the browser or mobile app.
Each ipSCAPE Connect user can access the solution from up to 10 different devices including a phone, tablet, desktop and more.
Extend Your Unified Communications Experience With These Add-ons
Pre-built integrations with ipSCAPE RAMP and Wallboards enables your business to leverage contact centre functionality within ipSCAPE Connect.
Securely store, access and manage call recordings with ipSCAPE RAMP. Managers can quickly locate and easily retrieve a recording by filtering on specific variables such as the call metadata.
Wallboards allow managers to gain visibility into team performance by displaying live and historical data. Create custom dashboards according to your business requirements and visualise call patterns to make data-driven decisions.
ipSCAPE Connect – The Unified Communications Solution Designed To Fulfil Your Business Needs
ipSCAPE Connect is a true Unified Communications solution that is designed with powerful functionality to support business growth.
Collaborate from Anywhere
Staff can easily collaborate from any location through accessing audio, chat and video within the one platform.
Secure by Design
Using ipSCAPE Connect, you do not need external SBCs or VPNs. Voice and Data are always protected with a native encryption system.
Integrations
Achieve interoperability with other business systems including your CRM and calendar. Popular integrations include HubSpot, Salesforce, Zoho, Microsoft Teams, Dynamics, SugarCRM, Outlook and Google Calendar.
Attendant Console
Deliver a frictionless customer experience when your customers call. Staff members can seamlessly transfer a call through accessing drag and drop functionality while viewing their colleagues presence.
Web RTC
Elevate customer satisfaction and leverage the powerful capabilities of Web RTC by enabling your website visitors to call you, send you a text, and video call.
Call Recording
All calls can be recorded for compliance purposes. Recordings can be reviewed to conduct staff training or to ensure regulatory adherence.
Voicemail Transcription
Save time on listening to an entire voicemail through transcribing the voicemail to text.
Rich Media
Leverage advanced media capabilities in a web chat interaction by transferring a file or sending an attachment. Livestream a video conference onto YouTube so anyone can watch.
Screensharing
Teams can dynamically collaborate in real-time through screensharing. Video conferences, webinars and virtual events can be brought to life through harnessing the power of screensharing.
"ipSCAPE has helped us provide better support to our employees while also improving patient care.”
– Community Support Supervisor & Privacy Officer, ONE CARE