Lead Manager

Easily upload, map and validate leads

Easy and Intuitive Leads Management

ipSCAPE’s Leads Manager provides a guided experience for  users to upload, map and validate lead lists to achieve efficiencies and improve accuracy

Data fields can be mapped  to information such as:

  • Name
  • Organisation
  • Phone Number
  • Reason for Call

These fields can be used to prompt agents or to personalise scripts with customer information.

Advanced Scripting Capabilities
Advanced Scripting Capabilities

Improve Customer Experience

ipCAPE’s Lead Manager has built-in smarts to ensure customer experiences are optimised including:

  • Time zone parameters – which help manage lead lists containing customer in different time zones. Parameters can be set to ensure a lead is only dialled within the appropriate calling window such as business hours

  • Custom data fields – Personalised engagements can be created using customer data  which can be displayed in the lead prompt or used in the campaign script

  • Phone number validation – ipSCAPE validates if a phone number has been input correctly to ensure a campaign has accurate information prior to campaign launch

Benefits of Leads Manager

Users are empowered to effectively upload, map and validate leads.

Personalise Customer Experience

Customer information can be uploaded with the lead list to personalise conversations


Validation Technology

The ipSCAPE system has inbuilt checks and validation rules to ensure phone numbers are loaded correctly 

Timezone Parameters

Call windows can be set for customers who live in different time zones. Customers are only called at appropriate times such as business hours. 

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