Easily upload, map and validate leads
Easy and Intuitive Leads Management
ipSCAPE’s Leads Manager provides a guided experience for users to upload, map and validate lead lists to achieve efficiencies and improve accuracy.
Data fields can be mapped to information such as:
- Phone Number
- Reason for Call
These fields can be used to prompt agents or to personalise scripts with customer information.
Improve Customer Experience
ipCAPE’s Lead Manager has built-in smarts to ensure customer experiences are optimised including:
Time zone parameters – which help manage lead lists containing customer in different time zones. Parameters can be set to ensure a lead is only dialled within the appropriate calling window such as business hours
Custom data fields – Personalised engagements can be created using customer data which can be displayed in the lead prompt or used in the campaign script
Phone number validation – ipSCAPE validates if a phone number has been input correctly to ensure a campaign has accurate information prior to campaign launch
Benefits of Leads Manager
Users are empowered to effectively upload, map and validate leads.
Personalise Customer Experience
Customer information can be uploaded with the lead list to personalise conversations
The ipSCAPE system has inbuilt checks and validation rules to ensure phone numbers are loaded correctly
Call windows can be set for customers who live in different time zones. Customers are only called at appropriate times such as business hours.