The Payment Card Industry Data Security Standard (PCI DSS) is a set of standards designed to protect the security of credit card holders. All businesses (no matter how big or small they are, or how the sales are generated – in person, online or over the telephone),...

New regulatory requirements have been introduced by the Australian Communications and Media Authority (ACMA) which will apply to all voice service providers and carriers. These changes commenced from 1st April, 2021 and are currently in effect. What changes are being...

ipSCAPE is proud to be a recognised as pre-qualified supplier for Local Buy, the leading procurement body for across Queensland. Through Local Buy, government departments and local councils can speed up the procurement process with all due diligence already have been...

When choosing Contact Centre technology solutions for your business, it may be daunting to be faced with lots of acronyms and jargon. In reality, contact centre software is easy to understand when you concentrate on the outcomes and what the technology is actually...

For people all over the world, 2020 was a year like no other. Although there were low moments, ipSCAPE was fortunate to have also experienced a number of highlights. ipSCAPE’s biggest achievement was equipping customers with call centre technology to navigate change...

Microsoft Teams has become an integral communication platform for many businesses, particularly at the onset of COVID-19. In November 2019, Teams announced that they had 20 million active users. This figure reached 44 million by March 2020 and skyrocketed to 75...

Imagine this: You call an organisation; a brief moment of static silence before you hear –   “Hell–o” – the muffled, robotic voice begins to read the options.  “Press 1 for Sales, 2 for Support, 3 for Accounts”   The audio skips as the options are listed. You...

Workplaces across the world have needed to adjust their policies and processes to ensure they create a COVID–safe environment for employees. The Australian government has provided guidelines for businesses to ensure they are reducing the risk of...

When children are told something they don’t want to hear, their instinctive reaction is to cover their ears and drown out the words with “la la la”. Although this may seem comical, this is what many organisations are doing with their customer service. Currently,...

*knock knock* No one is knocking now that government restrictions are in place as a response to COVID-19. Door to door fundraising is vital for some organisations and with these restrictions, it is important for organisations who rely on the support of the community...

COVID-19 is having drastic repercussions to the Australian economy but more importantly, the safety and well being of the most vulnerable community members is at stake. With this in mind, it is important to consider the role technology can play to ensure we all do our...

COVID-19 is having drastic repercussions to the Australian economy but more importantly, the safety and well being of the most vulnerable community members is at stake. With this in mind, it is important to consider the role technology can play to ensure we all do our...