Communication Technology that Supports the Evolution of Commerce 

 Exceptional Shopper Experiences are powered by ipSCAPE

Multichannel Customer Communication and collaboration technology for Retail

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90% of customers expect brands to have some sort of online presence” – Gurus Coach 2021

86% of customers say they’re willing to pay more money for a better customer experience” 

Helping Retailers Grow and Build Loyalty through

Retail Customer Service

Offer multi-channel customer support

Retail Connect

Improve the ‘Click and Collect’ experience

Proudly part of the NORA network

ipSCAPE spoke with the NORA (National Online Retail Association) about how we help retailers create exception customer experiences. ipSCAPE has helped retail organisations to efficiently route customers via phone and email, manage enquiries, and provide exceptional customer service. 

ipSCAPE can help you:

smiling man on the phone

Intelligently route your customers

Efficiently route customer calls to their local store, integrate customer information into your calling workflows to enable self-service opportunities and enable loyal customers to be prioritised

Achieve a single view of the customer

Empower your employees to provide exceptional customer service by integrating ipSCAPE with your CRM. Gain access to all customer interaction data from a single screen, so your employees can easily service customers.  ipSCAPE integrates with leading solutions such as Salesforce, Microsoft Dynamics, ServiceNow and Zendesk. 

Achieve a single view of the customer through Salesforce integration
ipSCAPE agent toolbar showing multichannel capabilities for call, email and chat

Communicate with customers across Voice, Email, SMS and Web Chat

Cater to different communication preferences by leveraging ipSCAPE’s multi-channel communication software. Templates and scripts are available to improve employee productivity and ensure consistent customer experiences

Capture and visualise valuable customer data

Visualise data through Power BI to gain visibility on the call volumes,  reasons for customer queries and other metrics such as customer satisfaction scores.

ipSCAPE insights report allows users to visualise valuable customer data

ipSCAPE is a proud partner of:

ipSCAPE is a proud partner of National Online Retail Association and Microsoft

Would you like to know more about ipSCAPE?