Communication Technology that Supports the Evolution of Commerce 

Powering retail growth and exceptional customer experiences

Cloud Communication and collaboration technology for Retail

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How we support your needs

Retail Customer Service

Offer multi-channel customer support

Retail Connect

Improve the Click and Collection experience

ipSCAPE can help you:

Intelligently route your customers

Efficiently route customer calls to their local store, integrate customer information into your calling workflows to enable self-service opportunities and enable loyal customers to be prioritised

Achieve a single view of the customer

Empower your employees to provide exceptional customer service by integrating ipSCAPE with your CRM. Gain access to all customer interaction data from a single screen, so your employees can easily service customers.  ipSCAPE integrates with leading solutions such as Salesforce, Microsoft Dynamics, ServiceNow and Zendesk. 

Communicate with customers across Voice, Email, SMS and Web Chat

Cater to different communication preferences by leveraging ipSCAPE’s multi-channel communication software. Templates and scripts are available to improve employee productivity and ensure consistent customer experiences

Capture and visualise valuable customer data

Visualise data through Power BI to gain visibility on the call volumes,  reasons for customer queries and other metrics such as customer satisfaction scores.

ipSCAPE is a proud partner of:

Providing Exceptional Customer Service

ipSCAPE has helped retail organisations to efficiently route customers via phone and email, manage enquiries, and provide exceptional customer service. 

Would you like to know more about ipSCAPE?