Exceptional Shopper Experiences are powered by ipSCAPE
Multichannel Customer Communication and collaboration technology for Retail
“90% of customers expect brands to have some sort of online presence” – Gurus Coach 2021
“86% of customers say they’re willing to pay more money for a better customer experience”
Helping Retailers Grow and Build Loyalty through
Retail Customer Service
Offer multi-channel customer support
Improve the ‘Click and Collect’ experience
Proudly part of the NORA network
ipSCAPE spoke with the NORA (National Online Retail Association) about how we help retailers create exception customer experiences. ipSCAPE has helped retail organisations to efficiently route customers via phone and email, manage enquiries, and provide exceptional customer service.
ipSCAPE can help you:
Intelligently route your customers
Efficiently route customer calls to their local store, integrate customer information into your calling workflows to enable self-service opportunities and enable loyal customers to be prioritised
Achieve a single view of the customer
Empower your employees to provide exceptional customer service by integrating ipSCAPE with your CRM. Gain access to all customer interaction data from a single screen, so your employees can easily service customers. ipSCAPE integrates with leading solutions such as Salesforce, Microsoft Dynamics, ServiceNow and Zendesk.
Communicate with customers across Voice, Email, SMS and Web Chat
Cater to different communication preferences by leveraging ipSCAPE’s multi-channel communication software. Templates and scripts are available to improve employee productivity and ensure consistent customer experiences
Capture and visualise valuable customer data
Visualise data through Power BI to gain visibility on the call volumes, reasons for customer queries and other metrics such as customer satisfaction scores.
Trusted by Leading Retailers:
"ipSCAPE scales with our business – our usage is seasonal and ipSCAPE helps us provide service to our customers during peak periods through voice and digital channels such as web chat for live support. "
Leon Dale, Operations Director APAC, Laithwaite’s Wine