Resolve customer queries quickly using self-service with ipSCAPE’s cloud contact centre Interactive Voice Response (IVR) solution.
Improve Customer Satisfaction
Customer queries are resolved quickly by an agent or self-service with ipSCAPE’s IVR.
The innovative, easy-to-use interface allows you to customise the IVR.
Music, voice recordings, menus and multiple branches can be personalised and assist the caller on their journey.
Integration with any web-based service or CRM, creates unique routing paths based on customer information.
Reduce Operational Costs
A reduction in contact centre budget shouldn’t impact the user experience.
Encouraging customers to resolve their queries via self-service reduces operational costs. Interacting with an IVR is cheaper than speaking with an agent – but provides the customer with the tools to answer their enquiry quickly.
Features to help your customers self-serve
Reduce operational costs and resolve customer queries more quickly with ipSCAPE.
IVR CRM Integration
Maintain accurate customer records in leading CRMs by integrating information captured in the IVR. Use customer information such as location, previous purchases, VIP callers to create personalised interactions .
Personalise the user experience by integrating your IVR with a Web Services connector, creating an intelligent IVR. Your customers can retrieve information such as their ‘account balance’.
Reduce contact centre costs by encouraging more customers to self-serve. IVRs can be easily created and customised to increase self-service rates.
Get instant access to information required to successfully run your contact centre, by combining data into a single dashboard.
Make Secure Payments
ipSCAPE’s secure payment options can be integrated into your IVR, facilitating secure self-service payments without the need for an agent interaction.
Post Call Survey
Collect customer satisfaction data through surveys you can incorporate in the IVR.